Dylan Hastings

General Manager

Jersey Mikes

05.2023 - Current

Implemented effective inventory control measures to reduce waste and improve cost efficiency
Received positive customer feedback and reviews regarding service quality
Successfully passed personal evaluations on leading morning and afternoon shifts
Strong ability to work under pressure
Obtained relevant certifications in food safety
Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
Developed and implemented strategic plans to drive business growth and increase profitability
Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
Implemented new systems that improved operational efficiency
Improved employee retention rates through the implementation of employee engagement initiatives
Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
Mentored and coached employees to develop their skills and advance within the organization
Increased customer satisfaction ratings by implementing new service standards
Conducted market research to identify emerging trends and potential business opportunities
Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement