Dylan Hobgood
College Station
Summary
Proactive and client-focused professional with a track record of enhancing customer satisfaction at Farmers Insurance Agency. Leveraged problem-solving skills and a positive attitude to resolve complaints and improve service quality. Demonstrated expertise in customer care and accurate transaction handling, significantly boosting operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agent Producer
Farmers Insurance Agency
10.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Cashier
H-E-B
06.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX12-2024
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
- [Property and Casualty License]
Timeline
Agent Producer
Farmers Insurance Agency
10.2024 - Current
Cashier
H-E-B
06.2021 - 07.2023
- [Property and Casualty License]
Bachelor of Science - Psychology
Texas A&M University
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