I enjoy watching my daughter at her dance competions!
Shannon North
2511 Rhonda Drive,MO
Summary
Dedicated insurance professional with a strong focus on customer satisfaction and relationship building. Successfully enhanced client retention through tailored policy recommendations and efficient claims processing.
Overview
16
16
years of professional experience
Work History
Agent Producer
Ozark Hills Insurance
1701 Porter Wagoner Blvd
04.2023 - Current
- Assessed client insurance needs and provided tailored policy recommendations.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction.
- Developed and maintained strong relationships with clients to enhance retention rates.
- Analyzed policy performance to identify opportunities for coverage improvements.
Farmers Insurance
Owner
1101 B Porter Wagoner Blvd
07.2010 - 04.2023
- Developed tailored insurance solutions to meet diverse client needs.
- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored new agents on best practices and company policies.
- Analyzed market trends to identify opportunities for growth and expansion.
Education
High School Diploma -
Willow Springs High School
Willow Springs, MO05-1994
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
Interests
Timeline
Agent Producer
Ozark Hills Insurance
04.2023 - Current
Farmers Insurance
Owner
07.2010 - 04.2023
High School Diploma -
Willow Springs High School