Dylan Howell
Greensboro,NC
Summary
Dynamic and results-driven professional with extensive experience in many areas of construction and restoration , excelling in project management and customer service. Proven track record of enhancing operational efficiency and achieving high customer satisfaction through effective communication and quality control. Skilled in restoration techniques and OSHA compliance, consistently delivering exceptional outcomes in challenging environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technician
Advantaclean
08.2025 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Oversee restoration processes for mold, fire, and water damage.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Restoration Technician
Advantaclean
Greensboro, NC
05.2024 - 10.2024
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Executed removal and treatment of mold in compliance with safety standards.
- Restored properties affected by fire.
- Executed crawlspace encapsulation projects.
- Performed air duct cleaning services.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Reduced project completion time with effective planning and coordination among team members.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Proactively addressed client concerns throughout the restoration process, ensuring their needs were met and resulting in high levels of customer satisfaction.
- Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.
- Elevated safety standards, conducted regular equipment inspections and maintenance to prevent on-site accidents.
- Conducted mold remediation procedures to improve indoor air quality, ensuring healthier environment for occupants.
Project Supervisor
Sedgefeild Trading Post LLC
Greensboro, NC
03.2023 - 05.2024
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Mentored junior team members for professional growth, improving overall team performance.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated project risks and developed contingency plans for timely resolution of issues.
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
- Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Consistently met or exceeded project deadlines through effective time management and prioritization.
General Construction
Independent Contractor
Greensboro, NC
05.2021 - 05.2024
- Coordinated comprehensive management of residential construction projects.
- Facilitated agreement on terms by preparing necessary contracts and estimates.
- Acquired necessary resources to facilitate efficient project completion.
- Ensured seamless communication among all parties to maintain high standards in project execution.
- Documented each process step with detailed photos and written documentation
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Enhanced set construction efficiency by meticulously organizing and maintaining tools, materials, and equipment.
Education
Business Management
RidgeHaven Education
Stokesdale, NC04.2023
Skills
- Project management
- Customer service
- Customer interaction
- Written/Verbal communication
- Report preparation
- Maintenance and repairs
- Work Planning and Prioritization
- Quality control
- Documentation and reporting
- OSHA compliance
- Multitasking and organization
- Relationship building
- Power Tools and Equipment
- Safety Equipment
- Extensive organizational skills
- Workload management
- Residential construction
- General Plumbing
- Construction management
- HVAC systems
Certification
- CNP - Certified Notary Public
- IICRC Water Restoration Technician
- OSHA 10
Timeline
Lead Technician
Advantaclean
08.2025 - Current
Restoration Technician
Advantaclean
05.2024 - 10.2024
Project Supervisor
Sedgefeild Trading Post LLC
03.2023 - 05.2024
General Construction
Independent Contractor
05.2021 - 05.2024
Business Management
RidgeHaven Education