Dylan Ibarra
San Antonio,United States
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
U.S. Army Active Duty
Fort Hood, TX
07.2017 - 03.2023
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Maintained inventory records of all installed equipment including software licenses.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
General Labor
U.S. Army Active Duty
Fort Hood, TX
06.2017 - 03.2023
- Understood and followed oral and written directions.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Ensured that all safety regulations were followed while working onsite.
- Removed debris from sites and disposed of it properly.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Familiar with power tools and hand tools.
Education
Basic Leadership Development Course
Fort Hood, TX08-2021
High School Diploma -
Edison High School
San Antonio, TX06-2017
Skills
- Problem-solving skills
- Document Review
- Task Prioritization
- Equipment management
- Equipment Repair
- Heavy Lifting
- Troubleshooting specialist
- Hand tools operation
- Project Management
Timeline
Information Technology Specialist
U.S. Army Active Duty
07.2017 - 03.2023
General Labor
U.S. Army Active Duty
06.2017 - 03.2023
Basic Leadership Development Course
High School Diploma -
Edison High School