Dylan Jackson
West Hartford
Summary
Dynamic Omnichannel Associate at JCPenney with expertise in retail operations and a strong commitment to customer satisfaction. Proven ability to enhance merchandise quality standards and streamline fulfillment processes. Skilled in collaborating with teams to optimize inventory management while delivering exceptional service, driving engagement, and ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Omnichannel Associate
JCPenney
09.2023 - Current
- Enterprise Fulfillment – Monitor the Enterprise Fulfillment systems application, pick merchandise orders, and acknowledge completion in the system. Accurately pack orders in accordance with packaging requirements and timelines. Complete all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Research jcp.com order shortages/overages and complete shipment check-in. Complete order binning and system reporting to complete the jcp.com processes. Assists with overall organization and maintenance of jcp.com stock area.
- Develop and implement strategies to increase customer satisfaction and engagement.
- General Operations – Partner with Merchandise Associates/Assistants to replenish store and take personal action to replenish products from inventory. Participate in annual inventory process
Education
Finance
Central Connecticut State University
New Britain, CT05-2027
High School Diploma -
Bridgton Academy
Bridgton, ME05-2023
High School Diploma -
Sports And Medical Science Academy (SMSA)
Hartford06-2022
Skills
- Retail merchandise quality standards
- Retail operations expertise
- Retail store operations
- Retail and fashion
- Retail knowledge
- Retail store support
- Retail services
- Retail sales customer service
- Retail support
Languages
English
Native or Bilingual
Interests
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Board Games - Sorry, Life, UNO, Monopoly, & Darts
Timeline
Omnichannel Associate
JCPenney
09.2023 - Current
Finance
Central Connecticut State University
High School Diploma -
Bridgton Academy
High School Diploma -
Sports And Medical Science Academy (SMSA)
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