Estela Ramirez
New York,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Responsible professional with extensive experience in nutrition and dietetics. Skilled in conducting nutrition assessments, creating individualized meal plans, and educating clients on nutrition. Strong communication skills and committed to effectively working with healthcare professionals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Department/ Dietary Associate
Mount Sinai Hospital
One Gustave L. Levy Place NewYork NY, 10029
09.2023 - 11.2025
- Prepared and served meals in compliance with health and safety regulations.
- Streamlined meal delivery processes, improving efficiency in patient service times.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored food quality and presentation, ensuring compliance with hospital standards for patient satisfaction.
Bakery Clerk
BJ's Wholesale Store
New York, N.Y.
03.2018 - 03.2022
- Prepare food and organize items in order to create a positive and healthy environment in the store.
- Complete daily inventory of items inside/outside the work area.
- Provide customer service over the phone and in-person to about 50 store patrons per day.
- Supervise bakery employees and assist coworkers with the daily workload, in order to prepare for the following shift.
- Sanitize utensils, trays, and all surfaces.
Kitchen Helper Substitute/Community Work Volunteer
Northern Manhattan Head Start
Manhattan, NY
04.2014 - 03.2018
- Northern Manhattan Perinatal Partnership
- Head Start Program-Serve 200 Children ages 3 to 5 years old.
- Focus in Education and Early Head Start
- Prepare breakfast, lunch, and snack to 200+ Pre-K and kindergarten students.
- Keep track of students that had special dietary needs and requests.
- Deliver food to the students in their classrooms.
- Clean the utility room and pantry, and organize the food that came in.
- Prepared and organized ingredients for meal preparation, ensuring kitchen efficiency.
- Assisted in maintaining cleanliness and sanitation standards throughout food preparation areas.
Education
Associates - Liberal Arts & Science
Hostos Community College
Bronx, New York06.2010
Skills
- Food safety regulations
- Sanitation protocols
- Customer Service
- Allergen awareness
- Dietary restrictions
- Retail merchandise quality standards
- Retail store operations
- Customer relations
Certification
- Health & Office Operations
- STRIVE- NY, NY
- Career Readiness: Electronic Health Records; Microsoft Word, Excel, and Data Entry
- Certifications: Electronic Health Records, CPR/AED/First Aid, and Blood Borne Pathogens
- Phlebotomy Technician Certification-Spring 2017
- Hostos Community College, Bronx NY
- Certified by the National Health Career Association
- Culinary Arts Certification
- Technical School/ New York, NY 96 Street 2nd Avenue
- Culinary Arts Certificate obtained in a Technical School of Board of Education at NY for a Year of study focus 6 months General and Basics Culinary Skills and 4 months bakery/pastries.
- Comprehensive training for entry level positions in Food Service.
- Fundamental Skills and Techniques in a Kitchen environment.
- Food Handler Certificate- ANAB- 360training.com/ New York, NY-
- New York alcohol training (on Promise)+National Food Handler Cert
- Certification in Community Health Worker -CHW
- Strengthening individual and community connection; Patient & Community education, patient navigation, referrals, social support, advocacy and other activities.
- Successful Complete of the Computer and Office Skills
- Northern Manhattan Corporation, New York, NY
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Department/ Dietary Associate
Mount Sinai Hospital
09.2023 - 11.2025
Bakery Clerk
BJ's Wholesale Store
03.2018 - 03.2022
Kitchen Helper Substitute/Community Work Volunteer
Northern Manhattan Head Start
04.2014 - 03.2018
Associates - Liberal Arts & Science
Hostos Community College