Dylan Jansen
Bloomfield Hills,MI
Summary
Detail-oriented mortgage operations professional with a strong history of maintaining high standards and delivering results in fast-paced environments. Skilled at keeping operations running smoothly, ensuring quality, and adapting to changing needs. Known for attention to detail, problem-solving, and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Loan Disclosure Specialist
United Wholesale Mortgage
07.2024 - Current
- Accurately prepare loan disclosures, such as Loan Estimates and Closing Disclosures, ensuring they are delivered to clients within the required time frames.
- Work closely with loan officers, underwriters, and other team members to gather necessary information and ensure the accuracy of disclosures.
- Stay updated on regulatory requirements to make sure that all disclosures meet these standards.
- Review loan files for completeness and accuracy, identifying and resolving any discrepancies in disclosure documents.
- Provide clear and timely information to clients regarding their loan disclosures, addressing any questions or concerns they may have.
- Train new team members on disclosure processes, ensuring compliance with regulatory requirements and maintaining high standards of accuracy and efficiency.
Assistant Manager
Blu Lounge
05.2023 - Current
- Oversaw day-to-day activities, ensuring smooth store operations.
- Greeted customers with a warm and friendly attitude, ensuring high levels of satisfaction.
- Addressed customer complaints and resolved issues promptly and professionally.
- Managed cash handling, including balancing registers and deposits.
- Tracked and reordered inventory to ensure stock levels meet demand.
- Assisted in hiring, training, and managing lounge staff.
Sales Associate
Red Wagon Shoppe
05.2022 - 02.2023
- Delivered excellent customer service by assisting customers with liquor, beer, and wine purchases, ensuring a positive shopping experience.
- Operated cash registers, managed transactions, and maintained accurate financial records.
- Organized and replenished inventory by stocking shelves and handling incoming orders efficiently.
- Updated and expanded the online catalog by integrating new products into the website, enhancing the company's digital presence.
Education
Oakland Community College
Auburn Hills, MichiganSkills
- Excellent interpersonal skills
- Calm in a high-paced environment
- Proficient time management
- Detail oriented
- Strong communication skills
- Supportive team-player
- Exceptional customer relations
- Experienced in Microsoft Office
Timeline
Loan Disclosure Specialist
United Wholesale Mortgage
07.2024 - Current
Assistant Manager
Blu Lounge
05.2023 - Current
Sales Associate
Red Wagon Shoppe
05.2022 - 02.2023
Oakland Community College
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