Dylan Johnson
Provo,UT
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background encouraging employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Figure Financial
07.2022 - Current
- Prepare documentation for business KPI's and updated client data.
- Streamlining operational processes by implementing efficient workflow management strategies.
- Developing strong relationships with partners and referrals, resulting in more customer contracts
- Providing exceptional support to high-value customers, nurturing trust and loyalty over time.
- Developing detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implementing systems and procedures to increase productivity.
Data Specialist
Amazon Key For Business
01.2020 - 07.2022
- Scheduled Site Surveys, Trouble Calls and regular technician visits for Amazon Key for Business across the United States, Canada, Germany and United Kingdom
- Built and maintained tracking databases for variety of measuring aspects.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
Customer Retention Manager
Clear Home
06.2017 - 01.2020
- Developed and implemented customer service policies and procedures.
- Created team rotations to man center effectively during peak hours.
- Monitored daily sales performance and provided feedback to each team member.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Education
Bachelor of Science - Business And Analysis
Utah Valley University
Orem, UT12.2024
Skills
- Teamwork and Collaboration
- Relationship Building
- KPI Reporting
- Microsoft Suite
- Employee Relations
Timeline
Manager of Operations
Figure Financial
07.2022 - Current
Data Specialist
Amazon Key For Business
01.2020 - 07.2022
Customer Retention Manager
Clear Home
06.2017 - 01.2020
Bachelor of Science - Business And Analysis
Utah Valley University
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