Dylan Johnston
Lubbock,TX
Summary
Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Whataburger Restaurants L&c
07.2023 - 11.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Detail Specialist
Pollard Ford Used
05.2022 - 07.2022
- Cleaning and detailing all trade in, sold, and bought units.
- Transportation of vehicles.
- Lawn care.
- Lot maintenance.
- Customer Service.
Carpet Cleaning Technician
CARPET SOLUTIONS
02.2022 - 05.2022
- Cleaning, repairing, installing, and deinstalling carpet, tile, vinyl. customer service
Car Wash Attendant
Mighty Wash
06.2021 - 02.2022
- Ensuring that every customers vehicle is washed to exceed expectations.
Team Service Member
Main Event Entertainment
01.2021 - 05.2021
- 1. selling menu items and entertainment choices, customer service
Dishwasher
Cracker Barrel
11.2020 - 01.2021
- Washing and cleaning of every dish used in the establishment.
Team Member
Whataburger
01.2020 - 03.2020
- Customer service/ all around employee every position
Sandwich Artist
Subway
11.2019 - 01.2020
- Make sandwich with customer preference/ all around employee every position/ customer service
Education
High school diploma -
Coronado High School
Lubbock, TX05.2021
Skills
- Collaboration
- Learning Technology
- Understanding Instructions
- Listening
- Communication and understanding towards customers, guests, or coworkers Leadership Artistic ability and a creative imagination (7 years)
- Vehicle Maintenance
- Detailing
- Mechanical Engineering
- Customer focus
- Motivational skills
- Influencing skills
Certification
Serve-Safe Manager Certifications
Timeline
Team Leader Manager
Whataburger Restaurants L&c
07.2023 - 11.2025
Detail Specialist
Pollard Ford Used
05.2022 - 07.2022
Carpet Cleaning Technician
CARPET SOLUTIONS
02.2022 - 05.2022
Car Wash Attendant
Mighty Wash
06.2021 - 02.2022
Team Service Member
Main Event Entertainment
01.2021 - 05.2021
Dishwasher
Cracker Barrel
11.2020 - 01.2021
Team Member
Whataburger
01.2020 - 03.2020
Sandwich Artist
Subway
11.2019 - 01.2020
High school diploma -
Coronado High School