Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Jones

Asheville,NC

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions as a member of the store's team to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

5
5
years of professional experience

Work History

Retail Associate

Nike Factory Store
Asheville, NC
03.2023 - Current

Store associate taking on multiple roles in a workday. Including the stockroom, sales floor and cash register. Quickly assisting employees when they radio for help and busily working to service customers on active and calmer days.

  • Organizing the stockroom and aiding associates in finding needed items
  • Signing up customers on the online Nike platform
  • Answering phone calls and working with the team to assist potential customers in deciding if our store can provide the items they need
  • Finding the appropriate size, color and style of sneaker or garment for customers on the sales floor
  • Checking customers out at the cash register and working with teammates on the sales floor to solve issues related to the products customers are purchasing

Shift Leader

Wine.com
Westbury, NY
10.2020 - 01.2021

Accommodating Shift Leader who oversaw operations in the wine picking, shipping and box making sections of the Wine.com warehouse. Excited to tackle daily problems and get new employees prepared to work, I advocated for employees who were having difficulties with direct deposit or in the workplace and ensured sanitation of the work area.

  • Resolving errors on the employee’s timesheets, executing hours adjustments and helping aid or correct latenesses (in person and via phone)

Photo Temp

The RealReal
Perth Amboy, NJ
10.2020 - 12.2020
  • Photographed cosigned clothing and accessories to be sold on therealreal.com
  • Communicated with team members to efficiently transport iron, sort and display clothing.

Campaign Volunteer

Katz4Da
Astoria, NY
09.2019 - 11.2019

Motivated campaigner who was responsible for organizing campaign materials as well as, creating digital campaign routes and entering data in a computer database. Assisted campaign managers with scheduling the now Queens County District Attorney's public appearances in community centers and senior living communities. Led and routed door to door campaigns in Queens County.

  • Assisted in increasing the candidate's exposure until election day
  • Using the data gathered door to door and via telephone, I input voter demographics and opinions into a computer database

Receptionist

TITLE Boxing Club Forest Hills
Forest Hills, NY
08.2018 - 12.2018

Energetic front desk associate who greeted members and assisted in setting up boxing classes including up to 54 people with the TITLE team. Responsible for customer service in person and over the phone. Positively influenced the number of members by developing strong relationships with members and colleagues.

  • Giving new members tours of the gym and instruction of basic boxing technique, steadily increasing the amount of members in the gym
  • Responsible for finding members hand wraps, gloves, beverages and clothing

Education

Associate of Arts - Business/Accounting And Finance

Asheville-Buncombe Technical Community College
Asheville, NC
06-2026

Associate of Arts - Liberal Arts

Bard High School Early College Queens
New York, NY
06.2020

Skills

  • Excel
  • Powerpoint
  • Word
  • Customer Service
  • Money Handling
  • Cleaning and Sanitizing
  • Teamwork and Collaboration
  • Verbal and Written Communication

Timeline

Retail Associate

Nike Factory Store
03.2023 - Current

Shift Leader

Wine.com
10.2020 - 01.2021

Photo Temp

The RealReal
10.2020 - 12.2020

Campaign Volunteer

Katz4Da
09.2019 - 11.2019

Receptionist

TITLE Boxing Club Forest Hills
08.2018 - 12.2018

Associate of Arts - Business/Accounting And Finance

Asheville-Buncombe Technical Community College

Associate of Arts - Liberal Arts

Bard High School Early College Queens
Dylan Jones