Dylan Jones
Boiling Springs,SC
Summary
Manager with over 5 years of progressive experience in retail management, particularly within a leading retail giant, excels in driving operational efficiency and customer satisfaction. Skilled in implementing innovative strategies for digital learning, stocking efficiency, and demonstrating strong proficiency in customer service, inventory management, and team leadership. Adept at optimizing financial performance and fostering professional development among employees, aiming to leverage these skills to contribute to and grow within a dynamic management role.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Escude Nissan of Greer
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Digital Coach
Walmart
04.2023 - 06.2024
- Ensure great customer service
- Assist customers with problems they have with their order
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g
- Profit decline and employee conflicts)
- Implement digital learning initiatives to enhance employee skills in using technology and digital tools, ultimately improving customer service and operational efficiency
- Implement innovative digital training programs to enhance employees' digital skills and keep up with the rapidly evolving technology market, ensuring Walmart remains competitive in the digital landscape
- Develop and execute a comprehensive digital transformation strategy for the retail sector, leveraging emerging technologies to enhance the customer experience, drive operational efficiency, and stay ahead of market trends, positioning Walmart as a leader in the digital era.
Stocking Coach
Walmart
08.2022 - 04.2023
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety.
Stocking Team Lead
Walmart
10.2020 - 08.2022
- Oversee day-to-day operations
- Design strategy and set goals
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety policies
- Develop and implement innovative stocking techniques to improve efficiency and meet customer demand, ensuring Walmart remains a leading retailer in the market.
Fresh Production Supervisor
Walmart
02.2020 - 10.2020
- Maintain product for day to day operation by correct ordering
- Customer service
- Ensure employees work productively and safely
- Implement strategies to minimize waste and maximize efficiency in fresh production operations, leading to cost savings and improved product quality for increased customer satisfaction at Walmart
- Implement new strategies to increase efficiency and reduce waste in the fresh production process, ensuring high-quality products while maximizing cost-effectiveness for the Walmart's fresh food department
- Develop and implement training programs to enhance employees' knowledge and skills in fresh production techniques, ensuring continuous improvement in product quality and operational efficiency at Walmart
- Develop and implement training programs for fresh production employees to ensure they have the necessary skills and knowledge to maintain product quality and operational efficiency at Walmart.
Service Writer/Technician
Walmart
11.2019 - 02.2020
- Enhance customer experience through effective communication and problem-solving skills to ensure customer satisfaction and loyalty
- Analyze and interpret customer feedback to improve service offerings and customer satisfaction at Walmart as a Service Writer/Technician
- Implement innovative service procedures to streamline maintenance operations and improve efficiency, resulting in cost savings for Walmart
- Utilize technical expertise to diagnose and recommend appropriate solutions for customer vehicle issues, ensuring efficient and quality service delivery at Walmart as a Service Writer/Technician.
Education
Bachelor's degree - Business Management
Bellevue University
Bellevue, NE05.2022
Skills
- Customer service
- Inventory Management
- Recruiting
- Store Management Experience
- Profit & Loss
- Analysis skills Leadership
- Supervising experience
- Cash register Mentoring
- Food handling
- Digital Transformation
- Product and service knowledge
- CRM proficiency
- Operational Efficiency
- Employee Development
- Strategic Planning
- Budget Management
Personal Information
- Age: 27
- Driving License: Motorcycle License
Timeline
Sales Consultant
Escude Nissan of Greer
07.2024 - Current
Digital Coach
Walmart
04.2023 - 06.2024
Stocking Coach
Walmart
08.2022 - 04.2023
Stocking Team Lead
Walmart
10.2020 - 08.2022
Fresh Production Supervisor
Walmart
02.2020 - 10.2020
Service Writer/Technician
Walmart
11.2019 - 02.2020
Bachelor's degree - Business Management
Bellevue University
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