Dylan Kelly
Rockwood
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Fifth Avenue Realty of Michigan Inc
02.2024 - Current
- Facilitated property showings and open houses to attract potential buyers.
- Developed tailored marketing strategies to enhance property visibility and appeal.
- Negotiated contracts between buyers and sellers, ensuring favorable terms for clients.
- Conducted market analysis to advise clients on pricing strategies and investment opportunities.
IT Support Specialist
Data System Services LLC
02.2021 - 01.2025
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity issues, enhancing system performance and user satisfaction.
- Assisted in the implementation of IT solutions, improving workflow efficiency across departments.
- Documented troubleshooting procedures and user guides, facilitating knowledge sharing among team members.
- Supervised and maintained applications in accordance with Transportation Companies network and Terminal modules
IT Data Analyst Intern
TelNet Worldwide
10.2019 - 02.2020
- Enhanced operational efficiency by organizing and maintaining effective communication systems.
- Improved decision-making through research and data analysis for project teams.
- Streamlined workflows by collaborating with cross-functional teams for better service delivery.
- Ensured clear communication by preparing comprehensive documentation for internal meetings.
Education
BBA - Management Information Systems
Northwood University
Midland, Michigan, MI05-2019
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Ticket management
- Remote support
- Customer service
- Systems analysis
- Windows 10
Timeline
Real Estate Agent
Fifth Avenue Realty of Michigan Inc
02.2024 - Current
IT Support Specialist
Data System Services LLC
02.2021 - 01.2025
IT Data Analyst Intern
TelNet Worldwide
10.2019 - 02.2020
BBA - Management Information Systems
Northwood University