Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dylan Killie

Windham,New Hampshire

Summary

Proven leader at Crumbl Cookies, adept in decision-making and customer service, enhancing team efficiency and customer satisfaction. Skilled in employee training and conflict resolution, significantly improved workplace dynamics. Expertise in cash handling and guest service, fostering a positive and productive environment. Reliable Shift Leader with 1 year in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

2
2
years of professional experience

Work History

Shift Lead and Baker

Crumbl Cookies
03.2022 - 04.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Frequently inspected production area to verify proper equipment operation.

Seasonal Sales Associate

Newbury Comics
11.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Server and Cashier

Findeisen's Ice Cream
04.2021 - 11.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Prepared and Served Ice Cream to customers
  • Maintained a clean and efficient work environment
  • Opened and Closed the store efficiently

Education

Bachelor of Arts - History

George Washington University, The
Washington, DC
05.2027

High School Diploma -

Windham High School
Windham, NH
06.2023

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Work Delegation
  • Conflict Resolution

Accomplishments

  • Certified completion of Salem HS AFJROTC Program with honors, served on Command Staff for my senior year
  • Graduated as a New Hampshire State Scholar

Timeline

Shift Lead and Baker

Crumbl Cookies
03.2022 - 04.2023

Seasonal Sales Associate

Newbury Comics
11.2021 - 02.2022

Server and Cashier

Findeisen's Ice Cream
04.2021 - 11.2021

Bachelor of Arts - History

George Washington University, The

High School Diploma -

Windham High School

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Dylan Killie