Jiansen Crouch
Henderson,NV
Summary
Dynamic leader with a proven track record at Pineapple Park Lv, adept in decision-making and customer service. Excelled in employee training and team leadership, enhancing team performance and customer satisfaction. Skilled in creative problem-solving and multitasking, consistently ensuring operational excellence and safety standards. Reliable Shift Leader with 2 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Adaptable and enterprising Shift Lead with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pineapple Park Shift Lead
Pineapple Park Lv
03.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Pinecrest Academy Sloan Canyon
675 E Dale Ave05.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Multitasking
- Problem-solving abilities
- Problem-Solving
- Team Leadership
- Team Supervision
- Decision-Making
- Creative Problem-Solving
Certification
- Food Handler Certification Southern Nevada Health District September 2022- September 2025
- Nevada, DMV Driver's License
Languages
Chinese (Mandarin)
Limited Working
Timeline
Pineapple Park Shift Lead
Pineapple Park Lv
03.2023 - Current
- Food Handler Certification Southern Nevada Health District September 2022- September 2025
- Nevada, DMV Driver's License
High School Diploma -
Pinecrest Academy Sloan Canyon
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