Dylan Knepper
Lansing,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the financial and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Expert
Jackson National Life
04.2016 - Current
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Manager
Disc Traders
11.2014 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Science - General
Lansing Community College
Lansing, MI07.2014
Skills
- Complaint Resolution
- Behavior Identification
- Contact Management Systems
- Merchandise Orders and Exchanges
- Performance Goals
- Microsoft Office
- Management Abilities
- Customer Service and Assistance
Certification
- Licensed Series 6 - May 2016
- Certified Phlebotomy Technican, Lansing community college - July 2013
Timeline
Customer Service Expert
Jackson National Life
04.2016 - Current
Manager
Disc Traders
11.2014 - 07.2016
Associate of Science - General
Lansing Community College
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