SHERRICA BURTON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Customer Service Experience
Work History
Customer Service Expert
1 Year 2 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Trained new team members on best practices for customer interaction and system navigation.
- Collaborated with cross-functional teams to enhance service efficiency and client satisfaction.
Freight Team Associate
1 Year 6 Months- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Used pallets, straps and load bars to secure freight for transport.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Complied with company and legal requirements to maintain safe working environment.
Claims Examiner
1 Year 11 Months- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages.
- Examined claims forms and other records to determine insurance coverage.
Customer Service Representative
5 Years- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
- Processed and recorded new policies and claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.