Dylan Kowalski
Wentzville,MO
Summary
Motivated professional with extensive experience in customer service and sales. Expertise in building strong customer relationships and identifying needs to enhance satisfaction. Proven communication and interpersonal skills contribute to superior service delivery and effective teamwork, driving productivity and goal achievement.
Overview
5
5
years of professional experience
Work History
Account Manager
Sarah Shay State Farm
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Cook
Syberg's
06.2021 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Pizza Ranch Buffet
08.2020 - 06.2021
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Education
Associate of Applied Science - General Business
St. Charles Community College
Cottleville, MO05-2025
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
Licenses
Life and Health Insurance License
National Insurance Producer Registry
Issued Feb 2024 - Expires Apr 2027
Property and Casualty Insurance License
National Insurance Producer Registry
Issued Feb 2024 - Expires Apr 2027
Timeline
Account Manager
Sarah Shay State Farm
02.2024 - Current
Cook
Syberg's
06.2021 - 08.2022
Cook
Pizza Ranch Buffet
08.2020 - 06.2021
Associate of Applied Science - General Business
St. Charles Community College
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