Dylan Laudani
Venice,FL
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skilled in crafting personalized menu recommendations and handling closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Thrives in fast-paced environments while maintaining composure, efficiency, and a high level of guest satisfaction.
Overview
7
7
years of professional experience
Work History
Food Waiter
Black Water Grill
Salem, NH
08.2025 - 04.2026
- Took and confirmed orders accurately and courteously, enhancing customer satisfaction and streamlining service.
- Coordinated with kitchen staff on order status updates and special requests, ensuring timely and accurate meal delivery.
- Followed up with customers to confirm meal satisfaction and promptly addressed any concerns, fostering a positive dining experience.
Manager
PJ's Pizza
Methuen, Massachusetts
09.2019 - 04.2026
- Oversaw daily operations and staff scheduling for efficient restaurant workflow.
- Coached, mentored, and trained team members to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Restaurant Waiter
Lucciano's Ristorante
Londonderry, New Hampshire
08.2022 - 08.2025
- Delivered exceptional customer service in high-paced dining environment by engaging with guests and ensuring satisfaction.
- Ensured cleanliness and organization of dining areas during shifts, contributing to a welcoming atmosphere for guests.
- Handled cash transactions and processed payments accurately at the register.
- Anticipated guests' needs and responded promptly, enhancing overall dining experience for all patrons.
Busser/Host
Speaks Clam Bar
Sarasota, Florida
04.2021 - 09.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to streamline seating arrangements during peak hours.
- Resolved customer complaints professionally, improving overall guest satisfaction.
- Cleared tables promptly to ensure cleanliness and readiness for incoming guests.
Education
Liberal Arts
Southern New Hampshire University
Hooksett, NH12-2023
High School Diploma -
Salem High School
Salem, NH06-2019
Skills
- Customer insights
- Staff training
- Staff scheduling
- Multitasking ability
- Conflict resolution
- Professional demeanor
Timeline
Food Waiter
Black Water Grill
08.2025 - 04.2026
Restaurant Waiter
Lucciano's Ristorante
08.2022 - 08.2025
Busser/Host
Speaks Clam Bar
04.2021 - 09.2021
Manager
PJ's Pizza
09.2019 - 04.2026
Liberal Arts
Southern New Hampshire University
High School Diploma -
Salem High School