Dylan Lugo
Alpharetta,GA
Summary
Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Fairway social
Alpharetta, GA
11.2022 - Current
- Verified reservations by phone or in person.
- Provided assistance to guests throughout their stay.
- Greeted guests and provided information regarding services, amenities, and local attractions.
- Answered incoming calls from guests seeking reservations or general information.
- Tracked inventory levels of supplies needed for front desk operations.
- Built and maintained productive relationships with employees.
- Took reservations from patrons by phone or online.
Grocery Bagger
Publix
Alpharetta, GA
10.2021 - 11.2022
- Greeted customers and provided assistance with bagging groceries.
- Assisted in stocking shelves and organizing displays of products.
- Verified that prices on items matched those on display tags or computer screens.
- Assisted customers with locating specific items within the store when requested.
- Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
- Received customer complaints and concerns courteously and followed up with appropriate action plan when necessary.
- Assisted customers with getting groceries loaded in vehicles.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Answered customer questions regarding products and store services.
- Greeted customers to build rapport and increase customer satisfaction.
Education
English, Math, History, Economics, Science, Bible
Kings Ridge Chrsitian School
Alpharetta, GASkills
- Information Protection
- Guest Relations
- Reservation Management
- Customer Service
- Complaint Handling
- Computer Skills
- Financial Transactions
- Flexible Schedule
- Food and Beverage Area Setup
- Product Sales
- Inventory Monitoring
Timeline
Guest Service Representative
Fairway social
11.2022 - Current
Grocery Bagger
Publix
10.2021 - 11.2022
English, Math, History, Economics, Science, Bible
Kings Ridge Chrsitian School
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