Dylan Maddock
Rochester
Summary
Experienced manager with a proven track record at Delta Sonic Car Wash, excelling in team leadership and customer service. Enhanced customer satisfaction through effective communication and conflict resolution, while achieving sales goals. Skilled in operations management and staff training, fostering a productive environment that drives engagement and performance.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Delta Sonic Car Wash
12.2020 - Current
- Manage and motivate employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintain a professional, organized, and safe environment for employees and customers
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Analyze and report daily sales and labor reports
- Maintenance on all onsite equipment
- Provide hands-on training to all employees
- Communication with other departments to ensure efficiency and productivity in all other departments
- Work with sales advisors on training and current sales promotions
- Work alongside our location sales manager to achieve sales goals
Customer Sales Advisor
Delta Sonic Car Wash
12.2018 - 12.2020
- Developed strong relationships with customers, leading to increased repeat business
- Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions
- Achieved high levels of customer retention by fostering trust through transparent communication and reliable service
- Provided exceptional customer service by understanding customer needs and offering tailored products and services
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options
Communications Intern
Rochester Knighthawks
12.2017 - 05.2019
- Built strong relationships with media outlets and communications professionals
- Assisted communications director in all in-game operations
- Assisted in the setup and breakdown for special events
- Shadowed box officials, journalists, and social media account managers
Education
Bachelor of Science - Business Administration And Management
SUNY Brockport
Brockport, NY12-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Cross-functional teamwork
- Shift scheduling
Timeline
Manager
Delta Sonic Car Wash
12.2020 - Current
Customer Sales Advisor
Delta Sonic Car Wash
12.2018 - 12.2020
Communications Intern
Rochester Knighthawks
12.2017 - 05.2019
Bachelor of Science - Business Administration And Management
SUNY Brockport
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