Summary
Overview
Work History
Education
Skills
Leadership Vision
Timeline
Generic

DYLAN MALONEY

Seattle

Summary

With 15+ years of experience in multi-modal operations and commute management, I have successfully navigated large-scale corporate campuses, hotels, and commercial properties. Actively seeking a dynamic leadership role aligned with the vision and mission of a global organization. Exceptional written and verbal communication skills adapt to any situation, including data analysis, sales, team member development, and presentations. Extensive knowledge and expertise in developing short and long-term strategies, evaluating financial performance, forecasting growth, and designing effective sales and marketing campaigns. Proficient in Microsoft Office and passionate about making data-driven decisions. Unique leadership style shaped by robust experience in operations.

Overview

18
18
years of professional experience

Work History

Senior Program Delivery Manager

Jones Lang Lasalle (JLL) @ Amazon
07.2023 - Current
  • Oversee multi-modal solutions for the World's largest corporate commute program.
  • Drive improvements and transitions to technical platforms used for customer service delivery and data insights.
  • Write and collaborate on strategy papers defining intentional and data driven solutions to customer pain points.
  • Collaborate with stakeholders to define scope, objectives, and deliverables that aligned with business goals.
  • Improve program delivery efficiency by streamlining processes and optimizing resource allocation.
  • Manage cross-functional and global teams for successful project completion and client satisfaction.

REGIONAL DIRECTOR

ACE Parking
10.2019 - 07.2023
  • Directly responsible for 20 separate operations consisting of 15+ managers and 125+ line level team members.
  • Increased size of Houston Region by more than double during global pandemic through creative sales & marketing, along with relationship building in community.
  • Responsible for $7.5M in annual revenues, and $3M in annual expenses.
  • Regularly conduct presentations of data analysis to clients.
  • Participating in promotional opportunities and onboarding of new accounts.
  • Periodic site visits at all locations to view service levels and adherence to global service standards.
  • Monitor staff performance by actively engaging in and observing day-to-day activities.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

DIRECTOR OF OPERATIONS

ACE PARKING
01.2017 - 10.2019
  • Oversaw 12 hotels and 15 commercial properties while establishing higher expectations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Opened self and valet operations at largest hotel in Seattle while opening numerous other hotel and commercial operations.
  • Reduced aged receivables significantly across all commercial operations.

AREA MANAGER

ACE PARKING
03.2013 - 01.2017
  • Oversaw all valet and self-parking operations at two 4-Diamond hotels while opening operations at another brand new 4-Diamond hotel.
  • Received Chairman's Award for Exceptional Service.
  • Worked closely with property ownership to implement numerous security measures to enhance customer experience.
  • Developed close and lasting relationships with one of most prominent developers in Pacific Northwest.

PROJECT MANAGER

CENTRAL PARKING SYSTEM
02.2007 - 03.2013
  • Oversaw all self-parking and valet operations for two 4-Diamond Hotels.
  • Assisted in development of 500 vehicle per day stacking program for Microsoft employees.
  • Oversaw opening and ongoing operations at mixed use residential and retail garage.

Education

BS - BUSINESS ADMINISTRATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH

Skills

  • Mobility Solutions
  • Data Analytics & Presentation
  • Client/Customer Relations
  • Strategic Marketing
  • Management Training
  • Organizational Structuring
  • Profit Growth Strategies
  • Operational Standards
  • Policy Development
  • Business Growth Initiatives
  • Price Structuring
  • Budget Development

Leadership Vision

My vision is focused on ACCOUNTABILITY AND DATA-DRIVEN-DECISION-MAKING. Collaborating with diverse teams to establish a shared vision and translate it into actionable missions, leveraging data to guide intentional strategies toward achieving our overarching goals. Cultivating a proactive team culture that emphasizes accountability among colleagues and a bias for action to elevate customer service at all organizational levels.

Timeline

Senior Program Delivery Manager

Jones Lang Lasalle (JLL) @ Amazon
07.2023 - Current

REGIONAL DIRECTOR

ACE Parking
10.2019 - 07.2023

DIRECTOR OF OPERATIONS

ACE PARKING
01.2017 - 10.2019

AREA MANAGER

ACE PARKING
03.2013 - 01.2017

PROJECT MANAGER

CENTRAL PARKING SYSTEM
02.2007 - 03.2013

BS - BUSINESS ADMINISTRATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY
DYLAN MALONEY