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DYLAN MALONEY
Houston,TX
Summary
Dynamic program management professional with a proven track record of leading complex initiatives and driving impactful outcomes. Expertise in strategic planning, resource allocation, stakeholder engagement, and process improvement fosters team collaboration and adaptability to evolving needs. Known for reliability and strong leadership, consistently achieving goals while delivering high-quality results. Adept at managing large-scale programs and guiding cross-functional teams to success through effective communication and alignment with organizational objectives.
Overview
19
19
years of professional experience
Work History
SENIOR PROGRAM DIRECTOR – AMERICAS COMMUTE
Jones Lang Lasalle (JLL) @ Amazon
Seattle, WA
07.2023 - Current
- Oversee multi-modal solutions for the World's largest corporate commute program encompassing North, Central, and South America.
- Approve and oversee ~$300M annual expense budget.
- Drive improvements and transitions to technical platforms used for customer service delivery and data insights.
- Write and collaborate on strategy papers defining intentional and data driven solutions to customer pain points.
- Collaborate with stakeholders to define scope, objectives, and deliverables that align with business goals.
- Improve program delivery efficiency by streamlining processes and optimizing resource allocation.
- Manage cross-functional and global teams for successful project completion and client satisfaction.
REGIONAL DIRECTOR
ACE Parking
Houston, TX
10.2019 - 07.2023
- Directly responsible for 20 separate operations consisting of 15+ managers and 125+ line level team members.
- Increased size of Houston Region by more than double during global pandemic through creative sales & marketing, along with relationship building in community.
- Responsible for $7.5M in annual revenues, and $3M in annual expenses.
- Regularly conducted presentations of data analysis to clients.
- Periodic site visits at all locations to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
DIRECTOR OF OPERATIONS
ACE Parking
Seattle, WA
01.2017 - 10.2019
- Oversaw 12 hotels and 15 commercial properties while establishing higher expectations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Opened self and valet operations at largest hotel in Seattle while opening numerous other hotel and commercial operations.
- Reduced aged receivables significantly across all commercial operations.
AREA MANAGER
ACE Parking
Bellevue, WA
03.2013 - 01.2017
- Oversaw all valet and self-parking operations at two 4-Diamond hotels while opening operations at another brand new 4-Diamond hotel.
- Received Chairman's Award for Exceptional Service.
- Worked closely with property ownership to implement numerous security measures to enhance customer experience.
- Developed close and lasting relationships with one of most prominent developers in the Pacific Northwest.
PROJECT MANAGER
CENTRAL PARKING SYSTEM
Bellevue, WA
02.2007 - 03.2013
- Oversaw all self-parking and valet operations for two 4-Diamond Hotels.
- Assisted in development of 500 vehicle per day stacking program for Microsoft employees.
- Oversaw opening and ongoing operations at mixed use residential and retail garage.
Education
BS - BUSINESS ADMINISTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NHSkills
- Mobility Solutions
- Staff development
- Data analysis
- KPI tracking
- Innovative Strategies
- Client/Customer Relations
- Vendor Management
- Strategic Marketing
- Management Training
- Organizational Structuring
- Profit Growth Strategies
- Operational Standards
- Policy Development
- Business Growth Initiatives
- Price Structuring
- Budget Development
- Influencing and persuasion
- Organizational leadership
- Customer service experience
- Conflict resolution
Accomplishments
- Led development and deployment of new commute website to interface with ~170K customers
- Led RFP to select new parking management, vanpool, and commuter shuttle platform
- Implemented a customer-facing ticket system that processes ~5,000 monthly commute inquiries
- Expanded commute services by 50% with 3 months’ notice to support employees returning to office for one of Earth’s largest employers
- Re-organized team structure for $300M corporate commute program
- Doubled size of operations/clients in a historically stagnant market
Affiliations
Association for Commuter Transportation (ACT)
LEADERSHIP VISION
My vision is focused on ACCOUNTABILITY AND DATA-DRIVEN-DECISION-MAKING. Collaborating with diverse teams to establish a shared vision and translate that into actionable missions, leveraging data to guide intentional strategies toward achieving our overarching goals. Cultivating a proactive team culture that emphasizes accountability among colleagues and a bias for action to elevate customer service at all organizational levels.
Timeline
SENIOR PROGRAM DIRECTOR – AMERICAS COMMUTE
Jones Lang Lasalle (JLL) @ Amazon
07.2023 - Current
REGIONAL DIRECTOR
ACE Parking
10.2019 - 07.2023
DIRECTOR OF OPERATIONS
ACE Parking
01.2017 - 10.2019
AREA MANAGER
ACE Parking
03.2013 - 01.2017
PROJECT MANAGER
CENTRAL PARKING SYSTEM
02.2007 - 03.2013
BS - BUSINESS ADMINISTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY