Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Dylan Mao

Murphy,TX

Summary

Dynamic and customer-focused server with a proven track record at Marufuku Ramen, excelling in table resetting and beverage preparation. Recognized for establishing strong customer relationships and swiftly resolving complaints, ensuring a memorable dining experience. Committed to maintaining high hygiene standards while supporting team members in delivering exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Mr Sushi
Addison, Texas
07.2025 - 07.2026
  • Provided exceptional customer service by efficiently taking and processing orders.
  • Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu offerings and service protocols.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Server

Marufuku Ramen
11.2022 - 07.2023
  • Ensured dining room and work areas remained clean by bussing and resetting tables.
  • Optimized efficiency during slow times by ensuring supplies, ice, trays, and delivery bags were fully stocked.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Established lasting bonds with loyal customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Dansungsa Karaoke & Bar
08.2020 - 06.2021
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Associates Of Science - Biology

Collin Community College
Plano, TX

Skills

  • Table resetting
  • Order delivery practices
  • Team member support
  • Server training
  • Wine pairings
  • Beverage preparation

Certification

Food handlers license

Alcohol serving license

Timeline

Server

Mr Sushi
07.2025 - 07.2026

Server

Marufuku Ramen
11.2022 - 07.2023

Server

Dansungsa Karaoke & Bar
08.2020 - 06.2021

Associates Of Science - Biology

Collin Community College
Dylan Mao