Dylan McNamara
Venice,CA
Summary
Customer-focused sales and hospitality management professional with 5+ years of experience thriving in fast-paced, high-energy environments. Proven ability to build rapport quickly, drive results, deliver exceptional client experiences, and communicate effectively with a wide range of personalities. Experienced in team leadership, training, conflict resolution, and maintaining high standards under pressure. Seeking to bring strong interpersonal skills, competitive drive, and a team-oriented mindset to a client-facing sales role with opportunities for performance and long-term growth.
Overview
9
9
years of professional experience
Work History
Bartender
The Penmar
Venice, CA
05.2026 - Current
- Delivered attentive customer service in a fast-paced, high-volume environment.
- Ensured quality and consistency in beverage preparation, enhancing customer experience.
- Took food and beverage orders, made recommendations, and ensured guest satisfaction.
- Operated POS system for processing cash and credit transactions efficiently.
- Maintained a clean and organized bar by restocking liquor, beer, wine, garnishes, and supplies.
- Addressed customer concerns promptly promptly, ensuring satisfaction and effective resolution.
Security
Louis Vuitton
Beverly Hills, CA
03.2025 - Current
- Conducted daily security operations focused on surveillance, access control, and incident management.
Maintained professionalism while demonstrating situational awareness in high-pressure situations.
Effectively de-escalated conflicts, providing a safe environment for both staff and guests. - Reported suspicious activity to security personnel promptly, facilitating immediate response to potential threats.
- Conducted thorough reviews of security audits to identify vulnerabilities and recommend improvements, enhancing overall security awareness.
- Applied necessary software patches to maintain system security and protect against vulnerabilities, ensuring robust protection of systems.
Bartender
The American Legion
Redlands, CA
04.2022 - 04.2024
- Crafted specialty cocktails and beverages to enhance customer experience.
- Prepared and served diverse drinks, ensuring patron satisfaction.
- Delivered attentive customer service while managing cash handling and POS transactions.
- Ensured accurate transactions to support high-quality service delivery.
- Addressed challenging situations with professionalism, boosting customer satisfaction.
- Maintained cleanliness of bar area to create a welcoming atmosphere.
- Assisted in training new staff on drink preparation and service standards.
Sales Manager
Maui & Sons
Venice, CA
12.2017 - 03.2020
- Led day-to-day sales operations in a fast paced retail environment
- Drove revenue through consultative selling, customer relationship management, upselling, and team leadership.
- Achieved sales targets, improved customer experience, and identified opportunities to increase revenue.
Skills
- Customer service
- Team leadership
- Customer relationship management
- Effective communication
- Diverse customer engagement
- Relationship building
- Time management
- Problem solving
- Conflict resolution
- Product knowledge
- Upselling techniques
Timeline
Bartender
The Penmar
05.2026 - Current
Security
Louis Vuitton
03.2025 - Current
Bartender
The American Legion
04.2022 - 04.2024
Sales Manager
Maui & Sons
12.2017 - 03.2020