Dylan Messina
Erie
Summary
Licensed insurance professional with strong track record in client relations, policy management, and risk assessment. Adept at working with teams to deliver effective solutions and achieve organizational goals. Known for adaptability, reliability, and results-driven approach in a fast-paced environment. Proven skills in communication, sales strategies, and regulatory compliance ensure high performance and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance CSR/Producer
Historic Square Agency (Erie Insurance)
Erie, Pennsylvania
06.2023 - Current
- Conducted thorough assessments of client needs to identify and recommend tailored insurance options.
- Delivered comprehensive product presentations to clients and potential clients, ensuring clarity and relevance.
- Developed customized life insurance plans based on client needs and financial goals.
- Processed policy renewals and endorsements accurately to maintain customer satisfaction.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Ramp Agent/Customer Service Agent
United Ground Express
Erie, Pennsylvania
10.2022 - 06.2023
- Provided exceptional customer service in fast-paced airport environment, ensuring positive customer experiences.
- Greeted customers at the counter, or on the jet bridge while they are boarding their flight.
- Completing classes on a regular basis due to regulations always changing.
- Following safety procedures by completing the tasks in a correct way.
Crew Member/Manager
Chipotle
Erie, Pennsylvania
04.2022 - 01.2023
- Provided guests with exceptional service during their dining experience.
- Managed Inventory and organized supplies to support operations and team productivity.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Trained and mentored new crew members, enhancing team performance and productivity.
Server/Landscaping Crew Member
Lawrence Park Golf Club
Erie, Pennsylvania
02.2020 - 10.2021
- Maintained grounds and landscaping equipment to uphold aesthetic standards and support operational needs.
- Delivered exceptional service to guests, addressing concerns promptly to ensure satisfaction.
- Worked with a team to complete projects that would require multiple steps.
Education
High School Diploma -
Iroquois High School
Erie, PA06-2019
Skills
- Client relationship management
- Effective time management
- Teamwork and mentorship
- Relationship building
- Sales proficiency
- Critical thinking
Certification
Insurance Licenses - PA Life, Health, Property & Casualty
Languages
English
Native or Bilingual
Interests
I enjoy golfing, watching sports, and spending time with my dogs
Timeline
Insurance CSR/Producer
Historic Square Agency (Erie Insurance)
06.2023 - Current
Ramp Agent/Customer Service Agent
United Ground Express
10.2022 - 06.2023
Crew Member/Manager
Chipotle
04.2022 - 01.2023
Server/Landscaping Crew Member
Lawrence Park Golf Club
02.2020 - 10.2021
High School Diploma -
Iroquois High School