Dylan Montgomery
Leeds,UT
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations, notably at High Basin Glass and JKR Windows. Expert in customer relationship building and troubleshooting, I've significantly increased customer satisfaction and efficiency in installations as well as service delivery. Skilled in both interpersonal communication and equipment installation, my focus on quality assurance, attention to detail, and project management drives success.
Overview
8
8
years of professional experience
Work History
Sales Representative
High Basin Glass
07.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Window and Door Installer
JKR Windows
08.2020 - 07.2024
- Enhanced overall job site appearance through diligent cleanup efforts after every completed installation project.
- Improved customer satisfaction by providing efficient and accurate window and door installations.
- Maximized energy efficiency in homes by properly sealing windows and doors during installation, reducing drafts and lowering utility bills for clients.
- Enhanced client trust through consistent communication with homeowners regarding the progress of their installations.
- Exceeded customer expectations with meticulous attention to detail in customizing windows or doors according to unique specifications.
Low Voltage Cable Technician
BlueCable Networx
05.2019 - 08.2019
- Collaborated effectively with other technicians, electricians, and contractors to ensure seamless project execution.
- Continuously improved professional skills and knowledge by attending industry events, workshops, and trainings related to low voltage cabling.
- Streamlined the installation process using specialized tools designed for low voltage cabling tasks.
- Guaranteed customer satisfaction through meticulous attention to detail in cable installation, testing, and termination processes.
- Contributed to a positive team atmosphere through effective communication skills both verbally and written when collaborating on projects.
Tire and Lube Technician
Hurricane Tire Pros
05.2017 - 03.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
Education
No Degree - Trade Skills
Desert Hills High School
Saint George, UTSkills
- Customer service
- Customer relationship building
- Troubleshooting skills
- Interpersonal communication skills
- Work inspection
- Equipment installation
- Power tools operation
- Worksite safety
- Software configuration
- Quality assurance
- Project management
Eagle Scout Award
All through my youth I learned much about life through the Boy Scouts of America. Being a Scout helped me to learn many life skills as well as find out what I was good at and what I liked to do. I always enjoyed learning with the Scouts much more than at school. In 2019, I completed my Eagle Scout project and received my Eagle Scout Award.
Timeline
Sales Representative
High Basin Glass
07.2024 - Current
Window and Door Installer
JKR Windows
08.2020 - 07.2024
Low Voltage Cable Technician
BlueCable Networx
05.2019 - 08.2019
Tire and Lube Technician
Hurricane Tire Pros
05.2017 - 03.2019
No Degree - Trade Skills
Desert Hills High School
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