Dylan Moreland
Chick-fil-A
ZIONSVILLE,IN
7
years of professional experience
Dedicated professional with strong customer service skills. Recognized for effective communication and conflict resolution, ensuring high levels of customer satisfaction and operational efficiency.
Work History
Coach
1 Year- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Assisted team in daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated an area of the restaurant and maintained a team dedicated to excellence.
- Collaborated with staff to maintain cleanliness and organization of workstations and dining areas.
- Communicated effectively with clients, addressing inquiries and providing updates throughout the catering process.
- Maintained accurate records of event logistics, facilitating smooth operations and timely execution of services.
Team Lead
5 Years 1 Month- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Implemented process improvements to streamline order fulfillment and increase operational efficiency.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Maintained and exceeded restaurant standards by providing quality training, evaluations, and retraining when necessary.
Education
Associate of Science - Computer Science
Skills
Customer service
Effective communication
Group leadership
Conflict resolution
Time management
Microsoft Suite proficiency
Problem-solving
Computer skills
Programming
Personable and friendly
Timeline
Coach
Chick-fil-A
2025.08 - CurrentRead More
Team Lead
Chick-fil-A
2019.09 - 2024.10Read More
Ivy Tech Community College of Indiana
Associate of Science from Computer Science
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