Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Morris

Cocoa Beach

Summary

College-graduate with fine attention to detail and broad, commanding grasp of the English language.

Overview

1
1
year of professional experience

Work History

Deli Clerk

Publix
12.2024 - Current
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Customer Service Associate

Walgreens
03.2024 - 05.2024
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
  • Computed sale prices and totaled purchases with POS system or cash register
  • Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
  • Processed payments accurately according to company guidelines while maintaining high levels of security
  • Resolved product or service problems by clarifying customer's complaints and determining cause of problem

Education

Bachelor of Science (B.S.) - Psychology

St. Mary's College of Maryland
St. Mary's City, MD
12.2022

Skills

  • Excellent Spoken, Written, and Visual Communication of Ideas
  • Keen Awareness and Attention to Detail
  • Experience with the Collection, Analysis, and Reporting of Data
  • Familiar with Microsoft Office
  • Thorough Approach to Problem-Solving
  • Familiar with Remote Work Conditions/Software
  • Aptitude for Organization
  • Basic Math Skills
  • Eligible for Secret Clearance
  • Extensive Experience with Empirical Research
  • Experienced in Completing Tasks Independently and as Part of a Group
  • Typing speed of 50 words per minute
  • Register operations

Timeline

Deli Clerk

Publix
12.2024 - Current

Customer Service Associate

Walgreens
03.2024 - 05.2024

Bachelor of Science (B.S.) - Psychology

St. Mary's College of Maryland

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Dylan Morris