Dylan Morris
Cocoa Beach
Summary
College-graduate with fine attention to detail and broad, commanding grasp of the English language.
Overview
1
1
year of professional experience
Work History
Deli Clerk
Publix
12.2024 - Current
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Associate
Walgreens
03.2024 - 05.2024
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Computed sale prices and totaled purchases with POS system or cash register
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
Education
Bachelor of Science (B.S.) - Psychology
St. Mary's College of Maryland
St. Mary's City, MD12.2022
Skills
- Excellent Spoken, Written, and Visual Communication of Ideas
- Keen Awareness and Attention to Detail
- Experience with the Collection, Analysis, and Reporting of Data
- Familiar with Microsoft Office
- Thorough Approach to Problem-Solving
- Familiar with Remote Work Conditions/Software
- Aptitude for Organization
- Basic Math Skills
- Eligible for Secret Clearance
- Extensive Experience with Empirical Research
- Experienced in Completing Tasks Independently and as Part of a Group
- Typing speed of 50 words per minute
- Register operations
Timeline
Deli Clerk
Publix
12.2024 - Current
Customer Service Associate
Walgreens
03.2024 - 05.2024
Bachelor of Science (B.S.) - Psychology
St. Mary's College of Maryland