Dylan M. Walter
Springfield,VA
Summary
Results-driven professional in parts and service management, recognized for optimizing operations and significantly enhancing customer satisfaction. Expertise in leading teams, streamlining processes, and delivering measurable results in dynamic environments. Proficient in inventory control, service coordination, and technical troubleshooting, ensuring seamless operations. Renowned for adaptability, reliability, and a collaborative approach that effectively addresses evolving business needs.
Overview
9
9
years of professional experience
Work History
Parts & Service Manager
Wharton Supply Inc of Virginia
Springfield, VA
05.2025 - Current
- Directed operations of parts department and service support functions to enhance technician productivity and maintain profitability through effective forecasting and sales trend analysis.
- Managed inventory operations for high-volume parts, implementing demand forecasting and cycle counts to minimize backorders and obsolete inventory while improving service repair efficiency.
- Negotiated pricing and terms with vendors to secure timely delivery of critical parts and maintain operational efficiency.
- Facilitated development of service technicians by coordinating with manufacturer technical support, researching repair solutions, and sourcing specialty tools to enhance operational efficiency.
- Managed comprehensive maintenance strategies for 40+ fleet assets, focusing on vendor selection, repair planning, towing logistics, and preventive maintenance to optimize equipment longevity.
- Delivered targeted coaching to technicians, focusing on parts usage, equipment updates, and new technology, which resulted in a 15% improvement in team performance and service efficiency.
- Coordinated accurate parts ordering and on-time service work completion, ensuring efficient operations and meticulous inventory management.
- Provided responsive communication, accurate parts fulfillment, and proactive issue resolution to uphold a 95% customer satisfaction rating.
Retail & Wholesale Parts Counter Sales
Ferguson Enterprises
Alexandria, VA
09.2020 - 03.2025
- Executed transactional and logistics functions within a collaborative, team-oriented environment.
- Sourced and transferred products across multiple locations, ensuring timely and accurate delivery.
- Supported inventory control initiatives, reconciling discrepancies and maintaining data accuracy.
- Oversaw receipt of inbound shipments, verified documentation, and conducted quality inspections.
- Managed end-to-end logistics for custom product requests, coordinating transportation beyond standard territories and confirming delivery with all stakeholders.
Retail & Wholesale Parts Counter Sales
Passport Infiniti
Alexandria, VA
06.2017 - 03.2020
- Utilized ERA-Ignite to process inventory transactions and maintain system integrity.
- Maintained organized stock environments and ensured adherence to minimum stock levels.
- Provided parts support to technicians and service teams, including recall resolution and diagnostics.
- Partnered with Nissan North America engineers to resolve backorder and compatibility challenges.
- Reviewed estimates, monitored part availability, and managed fulfillment timelines to align with repair schedules.
Education
Liberal Arts
Northern Virginia Community College
Annandale, VACollege Prep
Eckerd Academy
Suches, GACollege Prep
West Springfield High School
West Springfield, VASkills
- Performance analytics and reporting
- Strategic leadership
- Negotiation
- Supplier relationship building
- Adaptability and flexibility
- Project scheduling
- Sales coordination
- Warranty management
- Verbal and written communication
- Relationship building
- Scheduling and coordinating
- Analytical thinking
- Conflict resolution
- Operations management
- Timely parts acquisition
- Performance assessment
- Customer engagement
- Task prioritization
- Self-driven initiative
Timeline
Parts & Service Manager
Wharton Supply Inc of Virginia
05.2025 - Current
Retail & Wholesale Parts Counter Sales
Ferguson Enterprises
09.2020 - 03.2025
Retail & Wholesale Parts Counter Sales
Passport Infiniti
06.2017 - 03.2020
College Prep
Eckerd Academy
College Prep
West Springfield High School
Liberal Arts
Northern Virginia Community College