Dylan Ochoa
Miami,FL
Summary
Responsible and motivated university student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Showroom Associate
LOVESAC
Miami, FL
08.2023 - Current
- Organized the showroom floor according to company standards.
- Tracked sales figures regularly to ensure performance goals were met or exceeded.
- Utilized computer systems effectively to manage data related to sales transactions and inventory levels.
- Answered incoming calls promptly and professionally addressed inquiries.
Mastercard Cybersecurity Virtual Experience on Forage
Forage
08.2024 - 08.2025
- Company Overview: Digital
- Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
Guest Experience Associate
Frost Museum of Science
Miami, FL
02.2023 - 04.2023
- Successfully follow direction and complete museum and store operations, policies, and procedures. Which includes performing daily exhibit and public space walkthroughs, cleaning, replenishing interactive consumables, and ensuring that all exhibit components are working.
- Provide superior customer service and offer resolutions to customer service issues
- Collaborated with other team members to maintain high levels of customer satisfaction.
Sales Associate
EXPRESS
Miami, FL
02.2021 - 02.2022
- Engaged customers and provided support and information on product and quality services
- Balanced cash, credit card receipts upon the opening and closing of each shift
- Provided training to new employees on a monthly basis on all aspects of job operations
Education
Bachelor of Science - Cybersecurity
Miami Dade College
Miami, FL04-2026
Associate of Science - Cybersecurity
Miami Dade College
Miami, FL04.2024
Skills
- IT documentation and support
- Cybersecurity reporting
- System diagnostics
- Customer service
- Risk assessment
- Problem solving
- Hardware installation
- Multitasking
- Hardware and software repair
- Hardware diagnostics
- Computer workstation setup
- IT service management (ITSM) oversight
- Technical documentation
Activities Leadership
- STEMSA, Miami, FL, Marketing Committee, 01/25, Present, Attend professional events by reaching out to networks of peers and mentors, Participate in monthly meetings and events, Lead STEM committee in creating new STEM strategies to increase organization membership
- National Society of Leadership and Success, Member, 08/23, Present, Gaining new skills is imperative for personal and professional growth., Provide the tools and resources students need to identify and achieve their goals.
Certification
- CompTIA ITF+
- Coursera Google Cybersecurity Certificate
- Coursera Google Technical Support Fundamentals
- Kaseya RITSM REMOTE IT AND SECURITY MANAGEMENT, PROFESSIONAL LEVEL
- CCC Network Security
- CCC IT Help Desk Support Technician
Languages
English
Professional
Spanish
Professional
Timeline
Mastercard Cybersecurity Virtual Experience on Forage
Forage
08.2024 - 08.2025
Showroom Associate
LOVESAC
08.2023 - Current
Guest Experience Associate
Frost Museum of Science
02.2023 - 04.2023
Sales Associate
EXPRESS
02.2021 - 02.2022
Bachelor of Science - Cybersecurity
Miami Dade College
Associate of Science - Cybersecurity
Miami Dade College
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