JENNA JENSEN
Price,United States
Summary
Hardworking and enthusiastic 22 year old college student working towards a degree in Zoology. I have exceptional background in cleaning and customer service. I am very successful at working towards deadlines, listening to constructive criticism or feedback, and learning. I am also very knowledgeable with technology and the work from home environment. I am dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
5
5
years of professional experience
Work History
Laundry and Dry Cleaning Assistant
SUDSY DUDS
Price, UT
11.2023 - 01.2024
- Received and sorted laundry items for correct cleaning.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Did laundry and dry cleaning for the hospital, following all legal protocols with biohazard materials.
- Organized and stored clean linen in designated areas.
- Checked all items for stains, tears, and other damages prior to washing.
- Correctly folded and loaded laundry to go back to the hospital the same day.
- Demonstrated ability to fold laundry rapidly
Housekeeper
Holiday Inn Express Hotel Suites
Price, UT
- Effectively maintained cleanliness of rooms
- Maintained a clean and sanitary environment by consistently removing waste
- Performed duties involving cleaning and maintenance including mopping, sweeping, and wiping down surfaces.
- Efficiently made beds to ensure guest satisfaction
- Replaced pillows and sheets.
- Stocked various stock rooms with a variety of soap, cups, essentials products.
- Assists guests with cleaning or waste removal tasks
- Scrubbed kitchen appliances, countertops and fixtures
- Inspected guest rooms after cleaning to ensure they were presentable.
Surveyor
Quantel
01.2022 - 04.2023
- Successfully completed tasks from home
- Ensured the timely and accurate processing of data entries.
- Maintained a high level of telephone etiquette
- Conducted phone surveys to collect data
- Ensured prompt resolution of customer issues
- 70 WPM
- Highly proficient in various computer applications.
Customer Service Representative
Sykes Enterprises
- Managed remote work experience efficiently.
- Listened to and followed instructions effectively
- Achieved a typing speed of 80 words per minute
- Enhanced performance of new technical equipment.
- Familiar with Microphone and Zoom Calls
- Addressed customer inquiries and resolved concerns effectively
- Refilled medications over the phone and processed deliveries.
- Focused on meeting customers' needs and making them feel valued
Captioning Agent
01.2019 - 08.2021
- Call center experience
- Increased accuracy in transcribing for hard of hearing individuals
- Demonstrated exceptional ability to understand and comply with given instructions
- Maintained typing speed of over 80 words per minute
- Experienced in operating and maintaining various technical equipment
- Maintained proficiency in performing quick and precise data entry tasks
Housekeeper/Laundry
Parkdale Health and Rehab Price
12.2018 - 01.2019
- Ensured the cleanliness and upkeep of bathroom facilities, including showers and toilets.
- Achieved superior cleanliness by scrubbing bathroom fixtures and partitions
- Performed detailed cleaning and sanitization of break rooms, covering all surfaces such as sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
- Ensured cleanliness, safety, and functionality of all janitorial equipment.
- Emptied all trash cans and replaced liners
- Maintained the cleanliness of public restrooms by diligently scrubbing sinks, toilets, countertops, and mirrors.
- Enhanced residents' satisfaction with clean and properly dried laundry.
- Delivered residents laundry on time in a professional fashion.
Education
High School Diploma -
Carbon High School
05-2019
Some College - Still Enrolled -
Utah State University
Skills
- Data Collection
- Data Entry
- Transcribing
- Typing 70 WPM
- Customer Service
- Google Docs
- Microsoft Word
- Technical Support
- Telephone Etiquette
- Call Centers
- Hospitality Background
- Laundry Management
- Exceptional Time Management
Personal Information
Date of Birth: 08/20/2001
Languages
English
Full Professional
Timeline
Laundry and Dry Cleaning Assistant
SUDSY DUDS
11.2023 - 01.2024
Surveyor
Quantel
01.2022 - 04.2023
Captioning Agent
01.2019 - 08.2021
Housekeeper/Laundry
Parkdale Health and Rehab Price
12.2018 - 01.2019
Housekeeper
Holiday Inn Express Hotel Suites
Customer Service Representative
Sykes Enterprises
High School Diploma -
Carbon High School
Some College - Still Enrolled -
Utah State University
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