Dylan Oliphant
Houston
Summary
Committed to creating welcoming environments and enhancing customer experiences through strong communication and technical writing skills. Proficient in coordinating appointments, managing inquiries, and fostering collaboration to meet evolving customer needs.
Overview
12
12
years of professional experience
Work History
Director of First Impressions
Keller Williams
Baton Rouge
05.2024 - 04.2026
- Greeted clients warmly, fostering a welcoming atmosphere in office.
- Managed incoming calls and directed inquiries to appropriate team members.
- Coordinated scheduling for client appointments and team meetings to optimize workflow.
- Assisted with onboarding new agents, providing training materials to enhance integration.
E-Commerce Personal Shopper
Kroger
Galveston
03.2019 - 05.2024
- Selected and organized grocery items for customer orders, ensuring timely fulfillment and accuracy.
- Communicated with customers to confirm product availability and preferences, enhancing satisfaction and trust.
- Adapted quickly to changes in inventory and customer requests, maintaining service quality during peak times.
- Maintained cleanliness and organization of shopping area to enhance customer experience.
Personal Bond Officer
Galveston County
Galveston
08.2017 - 02.2019
- Collaborated with departments to ensure adherence to regulations and standards, minimizing compliance risks.
- Trained new employees on operational processes and safety protocols.
- Reviewed documents for accuracy and completeness in compliance with county guidelines.
- Facilitated communication between staff and management, resolving issues to maintain operational efficiency.
Hospital Materials Handling Tech
UTMB
Galveston
11.2015 - 06.2017
- Received, stored, and distributed materials, ensuring timely availability for operations.
- Recorded quantities of materials received and distributed to maintain accurate inventory.
- Filled requisitions and work orders for materials, supporting operational needs efficiently.
- Performs data entry in supply management systems to track, charge, and credit customers.
Administrative Assistant
UTMB
Galveston
07.2014 - 10.2015
Education
Bachelor of Science - Maritime Environmental Law and Policy
Texas A&M University At Galveston
Galveston, TX05-2027
Associate of Arts - General Studies
College of The Mainland
Texas City, TX08-2014
Skills
- Customer service excellence
- Customer service
- Problem resolution
- Verbal communication
- Team collaboration
- Technical writing
- Proficient in Microsoft Office
Timeline
Director of First Impressions
Keller Williams
05.2024 - 04.2026
E-Commerce Personal Shopper
Kroger
03.2019 - 05.2024
Personal Bond Officer
Galveston County
08.2017 - 02.2019
Hospital Materials Handling Tech
UTMB
11.2015 - 06.2017
Administrative Assistant
UTMB
07.2014 - 10.2015
Bachelor of Science - Maritime Environmental Law and Policy
Texas A&M University At Galveston
Associate of Arts - General Studies
College of The Mainland