Kaya Suani
Rancho Cordova,CA
Summary
Resourceful and adaptable professional with exceptional communication and customer service skills. Proven ability to create welcoming environments and enhance resident engagement through effective multitasking and innovative planning.
Overview
3
3
years of professional experience
Work History
Director of First Impressions
Carlton Senior Living
Sacramento, CA
09.2024 - Current
- Greeted and assisted residents, creating a warm and welcoming environment.
- Scheduled appointments and managed calendars for residents and families efficiently.
- Organized communication between departments to fulfill excellent resident services.
- Maintained professionalism and composure in stressful circumstances.
- Handled assignments independently with good judgement and critical thinking skills.
- Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.
Activities Assistant
Carlton Senior Living
Sacramento, CA
06.2024 - Current
- Assisted in planning and organizing daily activities for residents, enhancing engagement and social interaction.
- Coordinated transportation arrangements for outings, ensuring timely and safe travel for all participants.
- Ensured consistent communication between residents and families regarding activity schedules and updates.
- Implemented feedback from residents to tailor activities that meet diverse interests and abilities.
- Worked with team members to create a welcoming environment during events, promoting community involvement.
Server
Panda Express
Rancho Cordova, CA
04.2023 - 12.2023
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed order accuracy and timeliness during high-traffic service periods.
- Worked with kitchen staff to ensure efficient food preparation and delivery.
- Trained new team members on kitchen policies and customer interaction techniques.
- Monitored dining area for cleanliness and organized dining materials effectively.
- Resolved customer inquiries and complaints promptly to maintain positive dining experiences.
Education
Psychology
California State University, Sacramento
Sacramento, CA05-2027
Skills
- Effective multitasking
- Exceptional communication
- File organization
- Tech-savviness
- Resident support
- Customer service
- Creative planning
- Enrichment program development
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
Timeline
Director of First Impressions
Carlton Senior Living
09.2024 - Current
Activities Assistant
Carlton Senior Living
06.2024 - Current
Server
Panda Express
04.2023 - 12.2023
Psychology
California State University, Sacramento