Dylan Paris
Waltham,MA
Summary
Hardworking Engineer with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Premium Club Server
Kraft Group (Gillette Stadium)
Foxboro, MA
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Field Service Engineer
Thermo Fisher Scientific Inc.
Waltham, MA
11.2020 - Current
- Provided on-site services, installed new systems and escalated customer complaints.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Coordinated work between team, other departments, subcontractors and customers.
- Submitted reports lab managers following field visits.
- Repaired defectives units using manuals and tools.
- Provided customer service in a courteous and professional manner.
- Mentored and trained new employees on processes, repairs, and service procedures.
- Assisted in development of equipment, providing recommendations to engineering designs.
Education
Bachelor of Science - Mechanical Engineering
University of New Hampshire
Durham, NH12.2019
High School Diploma -
Essex Technical HS
Danvers06.2015
Skills
- Customer Service
- Quality Assurance
- Device Installation
- Technical Troubleshooting
- Project Management
- Multitasking and Organization
- Equipment Management
- Individual Instruction
- Drawing Interpretation
Languages
English
Native/ Bilingual
ASL
Full Professional
Timeline
Premium Club Server
Kraft Group (Gillette Stadium)
09.2023 - Current
Field Service Engineer
Thermo Fisher Scientific Inc.
11.2020 - Current
Bachelor of Science - Mechanical Engineering
University of New Hampshire
High School Diploma -
Essex Technical HS
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