Torey Walton
Jamaica,USA
Summary
Results-driven individual with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
9
9
years of professional experience
Work History
Premium Club Supervisor
Barclay Center Arena
Brooklyn, NY
09.2024 - Current
- Oversees day-to-day operations of service team members that includes from bartenders, servers and food runners during events.
- Proactively address guest concerns, that delivers 100% fast and adquete service that is welcoming to guests.
- Enforces food safety, sanitation and alcohol compliance that adheres to city and state laws.
Suite Supervisor
Citi Field Mets Stadium
Flushing, NY
05.2024 - Current
- Oversees pre -event set up, flow of service, inventory checks and breakdown of suites after conclusion of events.
- Lead by example in hospitality, professionalism and guest experience and engagement.
- Communicate guest feedback or operational challenges to management.
Sales Supervisor
Old Navy
Hicksville, NY
08.2019 - 11.2022
- Increased customer satisfication score by 30% during my tenure.
- Boosted Sales 18-22% within the first year of being an lead.
- Implemented visual merchandising that increased traffic by 15%.
- Achieved a 94% service rating from customer feedback and overall store performance such as (net sales, returns, orders etc).
Cashier/Sales Associate
Old Navy
Hicksville, NY
04.2018 - 08.2019
- Assist otheer store employes in maintaining security in stores.
- Follow all company policies, cash handling policies and special store loss prevention procedures.
- Acknowledge and greet customers as they enter the store or approach the cash wrap.
- Jump in store credit card applications from 10 to 60 in a month period.
Front Desk Agent
Marriott International
Atlanta, GA
02.2017 - 05.2018
- Increased revenue by 10% due to exceptional customer service and greater numbers of clients staying in the hotel.
- Maintsined a repeat guest rate of 73% to showcase high guest loyality and satisfication.
- Achieved a 94% compliant resolution rate, which demonstrated effective problem-solving and guest service skills.
Education
Bacehlors in Applied Science - Criminology
SUNY College at Old Westbury
Old Westbury, NYSkills
- Customer service
- Time management
- Communication skills
- Food service
- Flexibility
- Problem sloving
Timeline
Premium Club Supervisor
Barclay Center Arena
09.2024 - Current
Suite Supervisor
Citi Field Mets Stadium
05.2024 - Current
Sales Supervisor
Old Navy
08.2019 - 11.2022
Cashier/Sales Associate
Old Navy
04.2018 - 08.2019
Front Desk Agent
Marriott International
02.2017 - 05.2018
Bacehlors in Applied Science - Criminology
SUNY College at Old Westbury