Dylan Petro
Panama City Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.(For Account manager roles)
Overview
4
4
years of professional experience
1
1
Certification
Work History
NOC Engineer
WiLine
01.2024 - Current
- Managed 20-40 incoming calls per day from customers.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Exceeded SLA standards for response times and problem resolution.
Server
Bayou Bills Crab House
12.2019 - Current
- Earned recognition as top team member in sales and earnings from 2020 to 2023.
- Showing consistency and dedication to customer satisfaction.
- Achieved 20% more sales in 2022 than next top team member
- Exceeded sales goals and increased revenue
- Exceeded sales targets and set new annual records for myself for three consecutive years.
Will Talk to Ray for What to Put Here
Red Beach Advisors
03.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
AA in Business Management - Economics
Santa Fe College
Gainesville, FL05.2013
Skills
- CCNA
- Comptia security
- System monitoring
- Network Troubleshooting
- Customer Support
- Excellent verbal and written communication
Certification
- CCNA, Cisco, 10/2023, 10/2026
- CompTIA Security+, CompTia, 12/2023, 12/2026
Volunteer Experience
The Pour, Panama City Beach, Florida, I'm an extra set of hands when needed there. It's a Christian coffee shop with apartments in the back that they rent to people in need for little or no rent. They provide free meals if someone cant afford it and for the holidays, like Thanksgiving, they have parties for for anyone to come and celebrate. I volunteer with the cooking, cleaning, or helping around the property with a little handyman work.
Projects
- CCNP, 12/2023, Present, I am currently working to get my CCNP certification to further develop myself into an expert level Network engineer.
- Game design, I've developed dozens of fully functional games. From classic arcade style, RPG's, all the way to First person shooters.
Timeline
NOC Engineer
WiLine
01.2024 - Current
Will Talk to Ray for What to Put Here
Red Beach Advisors
03.2022 - 04.2024
Server
Bayou Bills Crab House
12.2019 - Current
AA in Business Management - Economics
Santa Fe College
- CCNA, Cisco, 10/2023, 10/2026
- CompTIA Security+, CompTia, 12/2023, 12/2026
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