Dylan Poore
San Antonio,TX
Summary
Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. Collaborative individual communicates with tact and diplomacy to internal and external customers. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
08.2023 - Current
- Achieve excellent customer satisfaction rating by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Developed and strengthening client relationships by delivering personalized banking solutions.
- Understanding and delivering in depth knowledge of Banking products and industry strategies to provide expert level advice to clients effectively.
- Building strong connections with teammates with different lines of business within Bank of America in order to provide ease of referrals for clients.
Central Checkout Lead
H.E.B.
05.2021 - 08.2023
- Strong communication capabilities through various customer interactions
- Utilize basic money handling through various transaction methods
- Coaching HEB partners over business policies and expectations
- Acquire strong multitasking skills
- Responsible for monitoring 8 self-check-out terminals
- Fuel stations require problem solving in an independent environment
- Implemented strategies to prevent inventory shrinkage by closely monitoring merchandise at the central checkout area.
- Managed high-volume transaction periods effectively by prioritizing tasks and working efficiently under pressure.
- Collaborated with other departments to resolve pricing issues or discrepancies, ensuring accurate billing for customers.
- Reduced discrepancies in cash handling with meticulous attention to detail during transactions.
Sales Floor Associate & Warehouse Assistant Manager
Locke Hill Pet Feed & Lawn Supply
06.2018 - 08.2019
- Understanding of inventory management tactics
- Maintained inventory and inventory upkeep in warehouse
- Built relations with customers through providing fulfilling interactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Bachelor of Arts - Business Administrations, Information Systems
Texas Lutheran University
Seguin, TX05.2023
Skills
- Relationship building and portfolio management
- Critical thinking
- Operating Systems proficiency
- Customer Service-Oriented
- Team collaboration
- Attention to Detail
Activities
Football, 08/19, 08/21, Spending 15+ hours participating while being full time student and part time employed. Built confidence and comfort in a team coordinated environment.
Certification
Securities Industry Essentials (SIE)
Occupational Safety and Health Administration (OSHA)
Timeline
Relationship Banker
Bank of America
08.2023 - Current
Central Checkout Lead
H.E.B.
05.2021 - 08.2023
Sales Floor Associate & Warehouse Assistant Manager
Locke Hill Pet Feed & Lawn Supply
06.2018 - 08.2019
Bachelor of Arts - Business Administrations, Information Systems
Texas Lutheran University
Securities Industry Essentials (SIE)
Occupational Safety and Health Administration (OSHA)
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