Dylan Puckett
White Settlement,TX
Summary
Driven professional with a proven track record in customer relations and sales closing, honed across roles from Wise Chem Safe Pest Control to RS Americas. Excelled in building customer trust and loyalty, and leveraging analytical thinking for creative problem-solving. Demonstrated leadership in team-oriented environments, significantly enhancing customer satisfaction and sales outcomes.
Overview
9
9
years of professional experience
Work History
Field Technician/Outside Sales Representative
Wise Chem Safe Pest Control
06.2015 - 07.2017
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provide Stellar Customer Service.
- Established new accounts through personal visits to potential customers.
- Obtain Knowledge over variant types of pesticides.
- learn Proper use of chemicals.
HVAC Technician
Co-Z-Air
08.2017 - 12.2018
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Maintained positive relationships with current customers and recommended and sold heating and cooling products to new leads.
- Consulted with project management during group installations.
- Provide comfort for homeowners all year round.
Server
Otani Japanese Restaurant
12.2018 - 02.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Land Surveyor
Barrow Land Surveying
02.2019 - 12.2021
- Followed local, regional and national guidelines for land surveying.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Communicated with site managers to determine circumstances of survey request and determine problems with certain applications.
- Measured and marked property lines and key topographic features.
- Performed field calculations to complete assessments.
- Coordinated survey crew activities and oversaw field operations.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
Inside Sales Representative
RS Americas
7151 Jack Newell Blvd S, Fort Worth, TX 76118
12.2021 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
No Degree - Mechanical Engineering Technology
Weatherford College
Weatherford, TXHigh School Diploma -
Weatherford High School
Weatherford, TX05.2015
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Customer Relations
- leadership
- Negotiation and Resolution
- Analytical and Critical Thinking
- Time Management
- sales closing
Accomplishments
- Awarded second place in Texas Spotlight music competition
- Awarded First place in Granbury live Competition
- competed and made the top 100 in Americas Got Talent
- Participated in Regional Acting competition
Timeline
Inside Sales Representative
RS Americas
12.2021 - Current
Land Surveyor
Barrow Land Surveying
02.2019 - 12.2021
Server
Otani Japanese Restaurant
12.2018 - 02.2019
HVAC Technician
Co-Z-Air
08.2017 - 12.2018
Field Technician/Outside Sales Representative
Wise Chem Safe Pest Control
06.2015 - 07.2017
No Degree - Mechanical Engineering Technology
Weatherford College
High School Diploma -
Weatherford High School