Nathaniel Harris
Los Angeles,CA
Summary
Dedicated and passionate Customer Service oriented Medical Sales professional with extensive experience in the medical sales industry. Proven track record in building and nurturing strong interpersonal relationships with healthcare professionals and patients, ensuring effective communication, and delivering exceptional customer service. Proven to be successful at closing sales with a consultative approach without of being pushy. Positive minded, and gentle individual with a warm personality which makes me very approachable and puts clients at ease. Hard-working and results-driven, committed to excellence in all tasks. Seeking to take the next step up the career to take on a more meaningful and fulling role giving back to those in need.
Overview
10
10
years of professional experience
Work History
Field Sales Representative
Inizio (Pfizer)
Los Angeles, CA
10.2024 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify potential clients and emerging trends.
- Presented product solutions tailored to client needs, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Analyzed sales data to refine strategies and increase conversion rates.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Maintained responsibility for 200 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Orthopedic Sales Associate
OrthoXpress
Los Angeles
11.2023 - 07.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Perform clinical set up of devices for primarily elderly patients to include patient instruction on the use of equipment per company guidelines and the Physician prescription.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Primarily dealing with elderly patients.
- Understand the insurance benefit landscape including medicare, medical and various private insurances to make sure patient is accurately covered.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Responsible for accomplishing sales transaction objectives within an assigned area
- Responsible for reviewing all incoming paperwork to spot check for accuracy.
- Deliver, set-up, and pick up equipment as required for all customer locations.
- Perform weekly patient calls to check compliance on equipment and produce effectiveness. Primarily form elderly patients
- Troubleshoot equipment via phone or directly with the patient.
- Perform preventative maintenance, cleaning, shipping of equipment as required.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided Excellent Service to all internal and external OrthoXpress customers.
Pharmaceutical Sales Representative
Syneos Health Care (Johnson & Johnson/ Neutrogena)
Los Angeles
02.2020 - 07.2021
- Built Strong Relationships with over 150 Dermatologists in Los Angeles county by educating them on the key features and benefits of Neutrogena & Aveeno products.
Pharmaceutical Sales Representative
Ashfeld Healthcare/ (Nestle Health Science)
Los Angeles
05.2019 - 01.2020
- Detailed Pediatricians on Alfamino Baby formula for infants and babies with Cow Milk Protein Analysis, and Boost Kid Essentials for kids who were malnourished.
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
Medical Device Representative
Strategic Retail Solutions (Abbott Laboratories)
Los Angeles
05.2018 - 05.2019
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Provided Educational presentations to pharmacist on the functionality and benefits of the Freestyle Libre, to increase sales and teach them how do use device to get the best results for their patients
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Pharmaceutical Sales Representative
Propharma Sales (Proctor & Gamble)
Los Angeles
07.2016 - 04.2018
- Educated Gastroenterologist on Align, Metamucil, and Prilosec OTC.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Exceeded established sales goals and increased client retention.
- Tracked company inventory in multiple databases and prepared and fled required clinical documentation and reports.
Education
Bachelor of Arts - Communication
University of Montana
Missoula05-2016
Bachelors of Arts - Sociology
University of Montana
Missoula05-2016
Skills
- Ability to Multitask
- Adaptability
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Microsoft Excel
- Microsoft Office
- Communication Skills
- Customer Service
- Complex Problem Solving
- Creative Problem Solving
- Interpersonal Communication
- Closing Skill
- Organizational Skills
- Handling Objections
- Negotiation Skills
- Sales presentations
- Business development
- Product training
- Business relationships
Websites
Languages
English
Timeline
Field Sales Representative
Inizio (Pfizer)
10.2024 - Current
Orthopedic Sales Associate
OrthoXpress
11.2023 - 07.2024
Pharmaceutical Sales Representative
Syneos Health Care (Johnson & Johnson/ Neutrogena)
02.2020 - 07.2021
Pharmaceutical Sales Representative
Ashfeld Healthcare/ (Nestle Health Science)
05.2019 - 01.2020
Medical Device Representative
Strategic Retail Solutions (Abbott Laboratories)
05.2018 - 05.2019
Pharmaceutical Sales Representative
Propharma Sales (Proctor & Gamble)
07.2016 - 04.2018
Bachelors of Arts - Sociology
University of Montana
Bachelor of Arts - Communication
University of Montana
Courses
- Sales Fundamentals, LinkedIn Learning June 2024 — June 2024
- How to build Rapport Quickly, LinkedIn Learning May 2023 — May 2023
- Account Management: Maintaining, LinkedIn Learning June 2024 — June 2024
- Customer Service: Creating Customer Value, LinkedIn Learning June 2024 — June 2024
Links
LinkedIn