Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Reilly

Portland

Summary

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. A customer service expert, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Social Media CS Specialist

Cash App
08.2021 - Current
  • Led cross-functional teams to streamline operational processes, improving efficiency and reducing turnaround times.
  • Trained and mentored junior staff on best practices for troubleshooting customer inquiries and optimizing service delivery.
  • Worked with Social Intelligence team; completing end-to-end data research projects based on customer interactions.

CS Specialist - Voice

Cash App
03.2020 - 08.2021
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
  • Mentored peers, focusing on communication and delivery.
  • Educated team members on soft skills and de-escalation best practices.
  • Developed customer engagement strategies to enhance user satisfaction and retention.
  • Coordinated cross-functional teams to resolve customer inquiries and issues efficiently.


Customer Service Lead

Whole Foods
06.2018 - 03.2020
  • Created project schedules for several store fundraising campaigns.
  • Managed operations and communications for customer service team members.
  • Fostered and encouraged a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Education

Cabrillo College
Aptos, CA

Skills

  • Team Leadership & Development
  • Hiring, Mentorship & Coaching
  • Performance Management & Goal Setting
  • Data-Driven Decision Making
  • Process Optimization & Workflow Design
  • Cross-Functional Collaboration (Marketing, Product, Banking)
  • Customer Advocacy & Experience Improvement
  • Conflict Resolution & Escalation Management
  • Continuous Learning & Professional Development
  • Strategic Communication & Stakeholder Engagement
  • Hands-On Leadership in High-Pressure Environments

Certification

  • Google Finance Data Analyst Professional Certification

Timeline

Senior Social Media CS Specialist

Cash App
08.2021 - Current

CS Specialist - Voice

Cash App
03.2020 - 08.2021

Customer Service Lead

Whole Foods
06.2018 - 03.2020

Cabrillo College

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