Luciane Souza
American Fork,UT
Summary
Friendly and efficient Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Brazilian and European Portuguese standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Reliable Translator possessing excellent critical thinking skills and bilingual fluency. Polished in converting written materials, relaying concepts and ideas between languages and editing and proofreading text to reflect language. Meticulous and detailed professional with experience translating verbal and written communication. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking for opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
Work History
CS Specialist and Social Media Representative
Rocket Lawyer
San Francisco, CA
10.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings. Sales.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Created operational protocols and customer service processes to improve staff performance.
- Drove customer escalations to resolution by engaging directly with clients.
- Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Translated documents, email templates and website from English to Portuguese and vice versa.
- Delivered real-time, accurate oral translations and interpretations for clients and Attorneys.
- Sales
- Digital Marketing and Social Media Representative.
Customer Service Interpreter
Doterra Essential Oils
Pleasant Grove, UT
09.2020 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Practiced advanced foreign-language abilities to support customers' needs.
- Translated customer and internal documents to facilitate actions and resolutions.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- European Portuguese.
Sales Representative Manager
Y. Hata
Honolulu, HI
07.2018 - 03.2020
- Researched new business opportunities by evaluating potential customers' previous buying habits.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Pastry Chef
Liliko’i Bakery
Maui , HI
07.2016 - 03.2020
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Coached new staff on policies, procedures and performance strategies.
- Purchased ingredients from local farms to benefit environment and reduce costs.
Pastry Chef
Hotel Wailea Relais & Chateaux
Wailea, HI
11.2014 - 11.2016
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Supervised preparation and presentation of desserts for catered events.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Developed special menu items to improve business offerings.
Pastry Chef
CottonWood Country Club
Cottonwood Heights, UT
06.2013 - 10.2014
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Developed special menu items to improve business offerings.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
Pastry Chef De Partie
Alta Club
Salt Lake City, UT
03.2012 - 07.2013
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Customized items for seasonal offerings, special events and personal requests.
- Supervised preparation and presentation of desserts for catered events.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Developed special menu items to improve business offerings.
- Coached new staff on policies, procedures and performance strategies.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Improved performance of team members resulting in high-quality meals produced daily.
- Purchased ingredients from local farms to benefit environment and reduce costs.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Assisted with plating and serving desserts.
- Baked gluten-free and deserts goods with ingredient limitations to meet dietary restrictions.
- Tempered chocolate to fabricate shiny, durable and delicious candies and toppings.
Pastry Chef
One Sweet Slice
Sandy, UT
01.2011 - 03.2012
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Customized items for seasonal offerings, special events and personal requests.
- Supervised preparation and presentation of desserts for catered events.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Created 30 desserts such as cakes, frozen treats and pastries weekly.
- Coached new staff on policies, procedures and performance strategies.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Improved performance of team members resulting in high-quality meals produced daily.
- Collaborated with Bakery Owner to plan and develop new recipes.
- Executed culinary trends and cultivated creativity by developing innovative daily specials.
Pastry Cook (Intern)
Sundance Resort
Provo, UT
03.2008 - 01.2011
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Set ovens to appropriate temperatures to pre-heat.
- Cut and shaped dough for rolls, bread and various pastries.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Finished baked goods with glazes, icings and other toppings.
- Combined ingredients by hand and with electric mixing equipment.
- Checked dough for proper consistency, adding more flour if needed.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Adapted measurements to meet quantity of bakery items being prepared.
- Measured and weighed ingredients to prepare dough for recipes.
- Blended ingredients and mixed dough, following recipes.
- Inspected all bakery products and removed any found to possess defects.
Journalist
Incra Brazil
Curitiba , PR
02.1999 - 01.2005
- Interviewed sources, contacts and leads to gather information for stories.
- Performed extensive research to back up stories.
- Completed research and checked facts to maintain high standard of journalistic integrity.
- Utilized understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Reported and penned front-page breaking news stories and provided real time updates online.
- Provided expert on-air commentary as guest on local radio stations and television programs.
- Met deadlines with reliable, in-depth news coverage.
- Developed connections with public relations contacts, providing exemplary sources for news stories.
- Posted on social media sites frequently to increase news broadcast traffic.
Education
Bachelor of Science - Psychoanalyst
Psychoanalysis School of Curitiba
Curitiba , PR08-2025
Associate of Arts - Culinary Arts
Salt Lake Community College
Salt Lake City, UT07.2012
International English-ELC - English
BYU
Provo, UT05-2005
Bachelor of Arts - Journalism, Broadcast
Positivo University Brazil
Curitiba , PR 12.2002
Postgraduate - Digital Marketing & Business Management
UNINTER International
USA Associate of Science - Business Administration
Anxieta School Brazil
Curitiba , PRSkills
- Report creation
- Quality Assurance
- Problem-solving abilities
- High-energy attitude
- Customer relations
- Sales expertise
- Business development understanding
- Project management abilities
- Solid problem solver
- Excellent math skills
- Troubleshooting
- Digital Marketing
- Planning & organizing
- Team management
- Schedule mastery
- In-store support
Languages
Portuguese
English
Spanish
Timeline
CS Specialist and Social Media Representative
Rocket Lawyer
10.2021 - Current
Customer Service Interpreter
Doterra Essential Oils
09.2020 - 09.2021
Sales Representative Manager
Y. Hata
07.2018 - 03.2020
Pastry Chef
Liliko’i Bakery
07.2016 - 03.2020
Pastry Chef
Hotel Wailea Relais & Chateaux
11.2014 - 11.2016
Pastry Chef
CottonWood Country Club
06.2013 - 10.2014
Pastry Chef De Partie
Alta Club
03.2012 - 07.2013
Pastry Chef
One Sweet Slice
01.2011 - 03.2012
Pastry Cook (Intern)
Sundance Resort
03.2008 - 01.2011
Journalist
Incra Brazil
02.1999 - 01.2005
Associate of Arts - Culinary Arts
Salt Lake Community College
International English-ELC - English
BYU
Bachelor of Arts - Journalism, Broadcast
Positivo University Brazil
Postgraduate - Digital Marketing & Business Management
UNINTER International
Associate of Science - Business Administration
Anxieta School Brazil
Bachelor of Science - Psychoanalyst
Psychoanalysis School of Curitiba