Dylan Reina
Budd Lake,NJ
Summary
Project-oriented professional with experience managing end-to-end project execution, scheduling, and cross-functional coordination in fast-paced environments. Proven ability to plan, prioritize, and drive multiple initiatives simultaneously while aligning internal teams and external stakeholders to meet deadlines and business objectives. Skilled in SAP, C4C, Wrike, and E-automate for project tracking, resource allocation, and operational workflows. Strong communicator with a focus on risk mitigation, problem resolution, and delivering high-quality results that enhance client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Snap Creative Marketing
Hackettstown, NJ
01.2025 - Current
- Acted as the primary point of contact for key client accounts, managing communication, deliverables, and execution across the full campaign lifecycle
- Managed major multi-regional accounts including Astound Broadband (all markets/regions) and Comcast (Freedom, Keystone, Beltway, New England, and corporate-level projects)
- Partnered cross-functionally with Sales, Creative, and Production teams to translate client objectives into actionable plans and ensure seamless execution
- Leveraged Wrike to manage timelines, track milestones, and maintain organized workflows across multiple campaigns
- Oversaw multiple high-priority projects simultaneously in a fast-paced environment, consistently delivering on time while maintaining accuracy and client satisfaction
Project Coordinator
Carestream Health
Rochester, NY (Remote)
01.2022 - 11.2025
- Owned end-to-end customer order execution, ensuring projects remained on schedule and aligned with client expectations
- Led installation scheduling, logistics, Application Training, and order fulfillment across multiple accounts, including full West Coast & Canada region management
- Acted as primary liaison between internal teams and external stakeholders, driving communication on timelines, updates, and changes
- Managed order processing and tracking across SAP and C4C software, including scheduling, equipment entitlement, and invoicing in line with revenue recognition standards
- Resolved customer issues, returns, and escalations with urgency, maintaining high levels of accuracy and customer satisfaction in a high-volume environment
Dispatch Coordinator
American Document Solutions
Randolph Township, NJ
12.2019 - 12.2021
- Led and coordinated daily operations for a team of 7 technicians in a fast-paced environment with constantly shifting routes and schedules
- Utilized E-automate to manage dispatching, routing, and workload distribution, optimizing efficiency and service coverage
- Acted as primary liaison between technicians, customers, and internal teams, ensuring clear and timely communication across all parties
- Managed real-time schedule adjustments to address delays, urgent requests, and changing priorities
- Drove consistent on-time service delivery while maintaining high levels of customer satisfaction and operational performance
Outside Sales Representative
Tri-County Auto Supply
Rockaway, NJ
02.2018 - 11.2019
- Managed and grew relationships with service and sales managers at high-volume automotive dealerships, delivering tailored solutions through a partnership with Valvoline
- Drove new business development through cold calling and in-person prospecting, consistently expanding territory and account base
- Consulted with customers to understand operational needs and recommend service chemicals and product solutions to improve performance and efficiency
- Maintained strong post-sale relationships, ensuring customer satisfaction, resolving issues, and identifying opportunities for upselling and retention
- Traveled for training, client meetings, and industry events to stay current on product offerings and market trends
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2023
Associate of Science - Business Administration And Management
Sussex County Community College
Newton, NJ12-2020
Skills
- Project Management & Cross-Functional Coordination
- SAP, C4C & Wrike (Project & Order Management Systems)
- E-automate (Dispatch & Service Management Software)
- Scheduling, Dispatching & Resource Allocation
- Stakeholder Communication & Client Relationship Management
- Operations & Workflow Optimization
- Revenue Recognition & Invoicing Processes
- Problem Solving, Issue Resolution & Escalation Management
- Customer Success & Account Management
- Prioritization & Execution in Fast-Paced Environments
Timeline
Key Account Manager
Snap Creative Marketing
01.2025 - Current
Project Coordinator
Carestream Health
01.2022 - 11.2025
Dispatch Coordinator
American Document Solutions
12.2019 - 12.2021
Outside Sales Representative
Tri-County Auto Supply
02.2018 - 11.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration And Management
Sussex County Community College