Dylan Rivera
Deltona,FL
Summary
Dynamic Shift Manager at Steak N Shake with a strong focus on customer service and employee training. Proven ability to resolve customer complaints effectively, enhancing satisfaction rates. Skilled in cash handling and decision-making, fostering a safe and efficient work environment while mentoring team members to excel in their roles. Bilingual and tech-savvy.
Overview
2
2
years of professional experience
Work History
Shift Manager
Steak N Shake
Lake Mary, FL
06.2024 - 03.2026
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and effective customer interactions.
- Monitored inventory levels, assisting in inventory management and supply ordering processes.
- Implemented safety protocols, fostering a safe work environment for all employees and customers.
- Resolved customer complaints promptly, improving satisfaction rates through effective problem-solving.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Seminole High School
Sanford FL05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Tech-Savvy
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Steak N Shake
06.2024 - 03.2026
High School Diploma -
Seminole High School