Dylan Sabol
Parma
Summary
Service provider with expertise in customer relationship management and problem resolution. Proven track record of enhancing service delivery through effective communication and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Service provider
UPS
Cleveland
11.2018 - Current
- Addressed customer inquiries promptly and professionally, improving overall satisfaction.
- Ensured customer satisfaction through effective problem resolution.
- Assessed and responded to customer needs efficiently, enhancing service experience.
- Developed custom solutions to meet specific customer needs.
- Coordinated with colleagues to streamline daily operations and optimize service delivery.
- Participated in training sessions to develop skills relevant to the service industry.
- Prepared and maintained supplies for various service activities throughout the day.
- Double checked work orders before completing various tasks to ensure accuracy.
- Closely collaborated with clients to plan detailed goals for success.
- Investigated root causes of problems reported by customers.
Fed EX Driver
Fed Ex Ground
Twinsburg
01.2016 - 10.2018
- Operated delivery vehicles in compliance with safety regulations.
- Managed efficient route planning to ensure timely deliveries.
- Loaded and unloaded packages following standard operating procedures.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Maintained accurate logs of hours driven and deliveries made.
- Resolved customer inquiries regarding delivery times and package status.
Education
GED -
Parma Senior High
Parma OH 05-2014
Skills
- Customer relationship management
- Needs assessment
- Service enhancement
- Quality assurance
- Workflow optimization
- Problem resolution
- Time management
- Team collaboration
- Effective communication
- Critical thinking
- Conflict resolution
- Attention to detail
Accomplishments
8 Years Safe Driving at UPS
Timeline
Service provider
UPS
11.2018 - Current
Fed EX Driver
Fed Ex Ground
01.2016 - 10.2018
GED -
Parma Senior High