Mariam Ghattas
Summary
Over 10 years of experience as a school social worker specializing in management and counseling techniques. Demonstrated success in coaching parents and advocating for student needs, creating a supportive educational environment. Three years of client care experience focused on enhancing overall well-being and addressing daily needs. Proven ability to improve service delivery processes, resulting in increased customer retention and satisfaction.
Overview
19
19
years of professional experience
Work History
Service Provider
HISS
Lomita
10.2023 - Current
- Delivered high-quality service to clients, ensuring satisfaction with HISS offerings.
- Managed daily operations to maintain efficiency in service delivery at HISS.
- Assisted in resolving client issues, providing timely support and solutions.
- Developed custom solutions to meet specific customer needs.
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Communicated effectively with healthcare professionals regarding client conditions.
- Documented client progress and changes in health status accurately.
Sunday School Teacher & Kindergarten Volunteer
Saint Mercurius Coptic Orthodox Church
Torrance
01.2020 - 12.2025
- Teach Sunday School lessons using age-appropriate activities
- Support early childhood education for children ages 3–5
- Assist with classroom management and supervision
- Maintain a safe, nurturing, and engaging learning environment
- Collaborate with teachers and church staff to support child development
Store Manager
5M Ontario Gas
Ontario
01.2018 - 06.2021
- Oversaw daily store operations to maximize efficiency and profitability.
- Managed cash handling, daily transactions, reconciliations, and deposits.
- Delivered exceptional customer service while resolving escalated issues.
- Recruited, trained, scheduled, and supervised staff to enhance team performance.
- Monitored inventory levels, merchandising standards, and loss prevention strategies.
- Supported budgeting processes, expense control, and financial planning initiatives.
- Reviewed sales reports and implemented strategies to boost revenue.
- Completed opening and closing procedures along with necessary paperwork and reports.
Social Worker
St. John School
cairo
05.2007 - 07.2012
- Provided counseling support to students facing personal and academic challenges.
- Facilitated workshops on social skills and conflict resolution for students.
- Collaborated with teachers to create individualized education plans for students.
- Conducted assessments to identify student needs and appropriate interventions.
- Coordinated with parents to discuss student progress and available resources.
- Maintained accurate records of student interactions and referrals for follow-up services.
- Developed individualized service plans with clients to address their identified goals.
Education
Bachelor of Science - Social Work
Helwan University
Helwan, Egypt01-2007
Skills
- Customer service and conflict resolution
- Computer operations
- Client relationship management
- Staff supervision
- Effective communication
- Case management
- Service planning
- Counseling techniques
- Client assessment and needs analysis
- Active listening
- Problem solving
Volunteer Experience
Sunday School Teacher & Kindergarten Volunteer, Saint Mercurius Coptic Orthodox Church, Torrance, CA, 01/01/20, 12/31/25, Teach Sunday School lessons using age-appropriate activities, Support early childhood education for children ages 3–5, Assist with classroom management and supervision, Maintain a safe, nurturing, and engaging learning environment, Collaborate with teachers and church staff to support child development
Timeline
Service Provider
HISS
10.2023 - Current
Sunday School Teacher & Kindergarten Volunteer
Saint Mercurius Coptic Orthodox Church
01.2020 - 12.2025
Store Manager
5M Ontario Gas
01.2018 - 06.2021
Social Worker
St. John School
05.2007 - 07.2012
Bachelor of Science - Social Work
Helwan University