SONIA ZAPATA
Oklahoma City,OK
Summary
Experienced Service Provider with exceptional understanding of diverse operations, providing comprehensive client care within high-pressure environments. Dedicated to identifying and targeting the needs of each client. Talented at forging and cultivating productive relationships to facilitate requirements gathering.
Overview
6
6
years of professional experience
Work History
Service Provider
Consulado de Mexico
Oklahoma City, OK
2023.04 - 2025.12
- Assisted clients with consular services and documentation requirements.
- Processed applications and verified documentation for various services.
- Developed custom solutions to meet specific customer needs.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to streamline service delivery processes.
Pathway Credit
Manager Assistant
Oklahoma City, OK
2022.08 - 2023.03
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Analysis to determine the profile and capacity of customers to be approved for loans.
Amazon
Amazon.Inc
Oklahoma City, OK
2020.04 - 2022.04
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Process customer orders, and ship them on time.
Food Service Worker
Del Real Foods
Oklahoma City, OK
2019.09 - 2020.04
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness in food preparation areas and dining spaces.
- Operated kitchen equipment to ensure efficient food production processes.
- Engaged with customers to provide a positive dining experience and address needs.
Education
High School Diploma -
Emerson High School
Oklahoma City, OK2017-05
Skills
- Customer relationship management
- Customer needs analysis
- Professionalism
- Adaptability
- Optimistic attitude
Languages
Spanish
Full Professional
English
Limited
Timeline
Service Provider
Consulado de Mexico
2023.04 - 2025.12
Pathway Credit
Manager Assistant
2022.08 - 2023.03
Amazon
Amazon.Inc
2020.04 - 2022.04
Food Service Worker
Del Real Foods
2019.09 - 2020.04
High School Diploma -
Emerson High School