Dylan Sensat
Lafayette,LA
Summary
Accomplished Team Leader and Online Personal Shopper with a proven track record at Whataburger and Walmart, respectively. Expert in customer service and sales, with a knack for empathetic engagement and efficient product selection. Achieved high satisfaction ratings through exceptional team management and conflict resolution, enhancing team performance and customer experience.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
04.2024 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Team Leader
Whataburger
10.2020 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Technical Diploma - Information Technology
South Louisiana Community College
Lafayette, LA05-2026
High School Diploma -
Carencro High School
Lafayette, LA05-2022
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
Certification
IC3 Digital Certification
Microsoft Office Certifications
Timeline
Online Personal Shopper
Walmart
04.2024 - 12.2024
Team Leader
Whataburger
10.2020 - 04.2024
Technical Diploma - Information Technology
South Louisiana Community College
High School Diploma -
Carencro High School
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