Dylan Shull
Mariposa,CA
Summary
Dedicated and safety-oriented professional with over 10 years of experience in high-pressure, customer-facing environments. Expertise in delivering a 'People-First' experience while upholding the highest standards of safety and regulatory compliance. Proven ability to resolve complex issues with compassion and grace, fostering customer loyalty and ensuring a premium inflight atmosphere. Fully equipped to support 24/7 global operations, demonstrating total flexibility for on-call assignments and international travel.
Overview
11
11
years of professional experience
Work History
Owner/CEO
Shullz Management LLC
11.2018 - Current
- Managed day-to-day business operations of 20-30 Short term rentals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Operations Coordinator
Sierra Forestry Consulting
09.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Manager on Duty
Tenaya Lodge
10.2019 - 10.2020
- Oversaw day-to-day operations of, 300+-room resort with staff of 100+ employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Provided services efficiently and with high level of accuracy.
Front Desk Manager
Mariposa Lodge / Americas Best Value Inn
02.2015 - 10.2019
- Used strategic reporting to maximize revenue.
- Ensured security of guest and property through the evening.
- Executed a positive demeanor to each and every visitor approaching the front desk.
- Answered customer telephone calls promptly and appropriately.
- Provided outstanding guest service to new and long-standing guest by attending closely to concerns and developing solutions.
General Manager
Foothills Hospitality Group
09.2017 - 05.2019
- Lead two properties in all operations in a resort location.
- Ensured guest and staff safety by developing and implementing standard operating procedures.
- Responded to all guest complaints and worked to resolve any issues before, during, and after their stay.
- Kept accurate deposit records and deposited all cash deposits.
- Monitored and evaluated 20-30 team members, identifying and targeting opportunities for improvement.
- Directed HR operations.
- Created effective organizational systems for reports, agendas, contracts and records.
Education
Department of Real Estate Sales Person - Real Estate Sales Person
California DRE
Fresno, CA01-2024
NREMT Certificate Nationally Registered EMT: Emergency Care Mariposa County Search and Rescue for 5 years. -
Sierra Home School
Mariposa, CA, United States2018
Skills
- Safety & Emergency Response
- Conflict De-escalation
- High-Pressure Communication
- Global Cultural Competency
- Adaptive 24/7 Flexibility
- Premium Customer Service
- Team Collaboration
- Crisis Management
- POS & Technical Literacy
- Interpersonal and written communication
- Public Speaking
Additional Information
- CHSPE CERTIFICATE
Timeline
Operations Coordinator
Sierra Forestry Consulting
09.2020 - 05.2021
Manager on Duty
Tenaya Lodge
10.2019 - 10.2020
Owner/CEO
Shullz Management LLC
11.2018 - Current
General Manager
Foothills Hospitality Group
09.2017 - 05.2019
Front Desk Manager
Mariposa Lodge / Americas Best Value Inn
02.2015 - 10.2019
Department of Real Estate Sales Person - Real Estate Sales Person
California DRE
NREMT Certificate Nationally Registered EMT: Emergency Care Mariposa County Search and Rescue for 5 years. -
Sierra Home School