Kayla Gould
Woodstock,VA
Summary
Dependable and hardworking professional with experience in healthcare, emergency response, customer service, and food service. As a Patient Safety Attendant and former firefighter, I have developed strong communication, teamwork, problem-solving, and decision-making skills while remaining calm in high-pressure situations. My experience at Sheetz and Food Lion has strengthened my abilities in customer service, cash handling, food service, multitasking, and time management. I am adaptable, quick to learn, and committed to providing reliable, professional, and high-quality work.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Deli Associate
Food Lion
Woodstock, VA
07.2026 - Current
- Prepared fresh deli items and organized display cases to enhance product availability.
- Maintain stocked service areas by rotating products and checking freshness before items reach customers.
- Rotated products and checked freshness to ensure quality items reached customers.
- Executed sanitation procedures for equipment and surfaces to uphold cleanliness standards.
- Support safe handling of equipment and supplies by following posted procedures and store guidelines.
- Restock supplies and packaging materials to maintain steady workflow at the deli counter.
- Label products clearly and verify expiration dates to support accurate display and safe customer service.
Sheetz Team Member
Sheetz
Woodstock, VA
07.2026 - Current
- Greet customers and answer basic questions in a friendly, professional manner.
- Assisted team members during busy periods by completing tasks efficiently and maintaining clear communication.
- Restock supplies and frontline items to help keep service areas ready for customers.
- Restocked supplies and frontline items to ensure service areas were consistently ready for customers.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and answer basic questions in a friendly, professional manner.
- Inspected merchandise displays and front-end areas for cleanliness and organization to enhance customer experience.
- Assisted with checkout operations to enhance customer service and efficiency. tasks and basic payment support during peak service periods.
- Keep workstations sanitary and supplied to support a clean, customer-ready environment.
Volunteer Firefighter
Lake of the Woods Fire Department
Locust Grove Va
01.2024 - Current
- Responded to fire, vehicle accident, medical, and other emergency calls, maintaining composure and professionalism in high-pressure situations to ensure effective outcomes.
- Assist with fire suppression, rescue operations, and emergency scene management while following safety procedures and department protocols.
- Work closely with EMS, law enforcement, and other agencies to provide an organized and effective emergency response.
- Maintain and operate emergency equipment while participating in ongoing training to ensure readiness and safety.
- Operated hoses, ladders, and related equipment during suppression activities
- Participated in training drills, strengthening response techniques and crew coordination
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Assisted with regular maintenance of firefighting equipment.
Patient Safety Companion
UVA Culpeper Medical Center
Culpeper, VA
10.2025 - 06.2026
- Documented patient observations accurately and reported condition changes promptly to the healthcare team.
- Collaborated with multidisciplinary staff to ensure clear communication and effective coordination of patient needs.
- Maintained calm, professional presence in high-stress situations, ensuring consistent care for assigned patients.
- Applied strong organization and multitasking skills to efficiently manage duties while prioritizing patient safety.
- Communicated patient needs clearly to care team to ensure timely interventions.
- Monitored patients requiring continuous observation to support fall prevention and safety precautions.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
Education
High School Diploma -
Orange County High School
Orange, VA05-2025
Skills
- Customer Service and Communication
- Teamwork & Collaboration
- Attention to Detail
- Time Management
- Problem Solving
- Patient Safety and Observation
- Safety & Emergency Response
- Emergency Equipment Management
- Emergency response planning
- Workplace safety
- Heavy lifting
- Teamwork and collaboration
- Training and motivation
- Adaptability and flexibility
Certification
Basic Life Support (BLS) Certification
Timeline
Deli Associate
Food Lion
07.2026 - Current
Sheetz Team Member
Sheetz
07.2026 - Current
Patient Safety Companion
UVA Culpeper Medical Center
10.2025 - 06.2026
Volunteer Firefighter
Lake of the Woods Fire Department
01.2024 - Current
High School Diploma -
Orange County High School